MSP Manager vs. UseResponse: Which is Best? - Wheelhouse

MSP Manager vs. UseResponse: Which is Best?

MSP Manager vs. UseResponse Best Overall: MSP Manager

In our comparison of MSP Manager vs. UseResponse, MSP Manager is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:
UseResponse Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.4
Company Size:All Sizes
Platforms:

Pricing

MSP Manager Pricing
Price Range
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* Vendor does not share prices.

UseResponse Pricing
Enterprise Cloud
Free
per user / per month
On-Premise Solution
Free
per user / per year

Features

MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
UseResponse Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access

Pros & Cons

MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • Blurriness on the user's screen when remoting in
  • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
UseResponse Pros & Cons
Pros
  • Dashboard to integrate with other systems.
Cons
  • Unavailable email functionalities and collaborations such as Zendesk.

Reviews

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
E
Erin
Reviewed on Jul 2, 2021

SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

UseResponse Reviews
Top Favorable Review
L
Luis
Reviewed on Jul 2, 2021

We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.

Dashboard to integrate with other systems

Horrible support staff and didn't refund the money

Top Critical Review
L
Linda
Reviewed on Jul 2, 2021

The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.

Unavailable email functionalities and collaborations such as Zendesk.

Alternatives

MSP Manager Alternatives
UseResponse Alternatives
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MSP Manager vs. UseResponse: Detailed Comparison

MSP Manager vs. UseResponse Top Ratings & Reviews: MSP Manager

In our rating and review comparison of MSP Manager vs. UseResponse, MSP Manager has 22 user reviews and UseResponse has 10. The average star rating for MSP Manager is 4.22 while UseResponse has an average rating of 3.8. MSP Manager has more positive reviews than UseResponse. Comparing MSP Manager vs. UseResponse reviews, MSP Manager has stronger overall reviews.

MSP Manager vs. UseResponse Best Features & Functionality: MSP Manager

MSP Manager vs. UseResponse both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Accounting Features, Document Management, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Third-Party Integrations. In our feature comparison of MSP Manager vs. UseResponse, MSP Manager offers more of the most popular features and tools than UseResponse.

MSP Manager vs. UseResponse Best Pricing: UseResponse

In our pricing comparison of MSP Manager vs. UseResponse, UseResponse's pricing starts at Free/month and is more affordable compared to UseResponse's starting cost of Free/month.

MSP Manager vs. UseResponse Best Usability: MSP Manager

Our comparison of MSP Manager vs. UseResponse shows that MSP Manager scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. UseResponse scores higher in learning curve, but MSP Manager has the best scores overall for system usability.

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