LiveAgent vs. UseResponse: Which is Best? - Wheelhouse

LiveAgent vs. UseResponse: Which is Best?

LiveAgent vs. UseResponse Best Overall: LiveAgent

In our comparison of LiveAgent vs. UseResponse, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
UseResponse Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.4
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Free
Free
per user / per month
Small
$9
per user / per month
Medium
$29
per user / per month
Large
$49
per user / per month
Enterprise
$69
per user / per month
UseResponse Pricing
Enterprise Cloud
Free
per user / per month
On-Premise Solution
Free
per user / per year

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Feedback Management
  • Voice
UseResponse Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Feedback Management
  • Voice

Pros & Cons

LiveAgent Pros & Cons
Pros
  • It effectively connects with various social media and email channels across different departments within the company
  • With powerful automations, we are able to resolve customer issues efficiently
  • LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
Cons
  • Some in-depth training is required after moving to this system.
UseResponse Pros & Cons
Pros
  • Dashboard to integrate with other systems.
Cons
  • Unavailable email functionalities and collaborations such as Zendesk.

Reviews

LiveAgent Reviews
Top Favorable Review
J
Jonathan
Reviewed on Jul 2, 2021

LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.

It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.

The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.

Top Critical Review
R
Roberta
Reviewed on Jul 2, 2021

Remain connected with clients using Live Agent.

Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

Some in-depth training is required after moving to this system.

UseResponse Reviews
Top Favorable Review
L
Luis
Reviewed on Jul 2, 2021

We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.

Dashboard to integrate with other systems

Horrible support staff and didn't refund the money

Top Critical Review
L
Linda
Reviewed on Jul 2, 2021

The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.

Unavailable email functionalities and collaborations such as Zendesk.

Alternatives

LiveAgent Alternatives
UseResponse Alternatives
Add to Compare

Add suggested to comparison

LiveAgent vs. UseResponse: Detailed Comparison

LiveAgent vs. UseResponse Top Ratings & Reviews: LiveAgent

In our rating and review comparison of LiveAgent vs. UseResponse, LiveAgent has 34 user reviews and UseResponse has 10. The average star rating for LiveAgent is 4.76 while UseResponse has an average rating of 3.8. LiveAgent has more positive reviews than UseResponse. Comparing LiveAgent vs. UseResponse reviews, LiveAgent has stronger overall reviews.

LiveAgent vs. UseResponse Best Features & Functionality: LiveAgent

LiveAgent vs. UseResponse both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, Accounting Features, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. UseResponse, LiveAgent offers more of the most popular features and tools than UseResponse.

LiveAgent vs. UseResponse Best Pricing: UseResponse

In our pricing comparison of LiveAgent vs. UseResponse, UseResponse's pricing starts at Free/month and is more affordable compared to UseResponse's starting cost of Free/month.

LiveAgent vs. UseResponse Best Usability: LiveAgent

Our comparison of LiveAgent vs. UseResponse shows that LiveAgent scores higher in usability for ease of use, setup & support, quality of support. UseResponse scores higher in meets requirements, learning curve, ease of admin, but LiveAgent has the best scores overall for system usability.

The right software for your business

Get your personalized recommendations now.