In our comparison of UseResponse vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
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In our rating and review comparison of UseResponse vs. Zoho Desk, Zoho Desk has 18 user reviews and UseResponse has 10. The average star rating for Zoho Desk is 4.61 while UseResponse has an average rating of 3.8. Zoho Desk has more positive reviews than UseResponse. Comparing UseResponse vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.
UseResponse vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, File Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of UseResponse vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than UseResponse.
In our pricing comparison of UseResponse vs. Zoho Desk, Zoho Desk's pricing starts at 0/month and is more affordable compared to Zoho Desk's starting cost of 0/month.
Our comparison of UseResponse vs. Zoho Desk shows that Zoho Desk scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. UseResponse scores higher in learning curve, but Zoho Desk has the best scores overall for system usability.
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