Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Automatic Call Distribution (ACD)
IVR
Auto Attendant
Call Flow
Event-Driven Routing
Customer Profiling
Voice
Chat/IM
SMS
Email
Social Media
Chatbots
Performance Evaluations
Dashboard
Voice Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Campaign Monitoring
Surveys/Questionnaires/Polls
Speech-to-Text
Virtual Assistant
Campaign Builder
Call Flow Designer
Agent Management
Centralized Console
Encryption
Consent/Preference Management
APIs
WhatsApp
FedRAMP
HIPAA
PCI
Artificial Intelligence (AI)
Natural Language Processing (NLP)
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