In our comparison of LiveVox vs. RingCentral Contact Center, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
Add suggested to comparison
In our rating and review comparison of LiveVox vs. RingCentral Contact Center, LiveVox has 13 user reviews and RingCentral Contact Center has 24. The average star rating for LiveVox is 4.53 while RingCentral Contact Center has an average rating of 4.04. LiveVox has more positive reviews than RingCentral Contact Center. Comparing LiveVox vs. RingCentral Contact Center reviews, LiveVox has stronger overall reviews.
LiveVox vs. RingCentral Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Reporting & Analytics, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Automation Technologies. In our feature comparison of LiveVox vs. RingCentral Contact Center, LiveVox offers more of the most popular features and tools than RingCentral Contact Center.
In our pricing comparison of LiveVox vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.
Our comparison of LiveVox vs. RingCentral Contact Center shows that LiveVox scores higher in usability for learning curve. RingCentral Contact Center scores higher in ease of use, meets requirements, steup & support, quality of support, ease of admin, but LiveVox has the best scores overall for system usability.
Get your personalized recommendations now.