In our comparison of Centrical vs. LiveVox, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
Centrical is a great way to get the sales community aligned around specific products and services. This can be a huge challenge, but Centrical makes it much easier to track and understand people's understanding of our customer service offerings. I think this focus on sales enablement is really benefiting our team and helping us work more efficiently.
I really love the gamification elements of Centrical - they make using the platform so much more fun and engaging. Plus, the interface is really user-friendly and intuitive, which is always a plus. Another thing that I appreciate is how motivational Centrical is for the sales community and beyond.
One thing I've noticed is that it can be a bit tricky to navigate Centrical if you're new to the platform. While it definitely helps with onboarding into a company overall, I think the initial onboarding experience could be a bit smoother.
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
Centrical is a great way to get the sales community aligned around specific products and services. This can be a huge challenge, but Centrical makes it much easier to track and understand people's understanding of our customer service offerings. I think this focus on sales enablement is really benefiting our team and helping us work more efficiently.
I really love the gamification elements of Centrical - they make using the platform so much more fun and engaging. Plus, the interface is really user-friendly and intuitive, which is always a plus. Another thing that I appreciate is how motivational Centrical is for the sales community and beyond.
One thing I've noticed is that it can be a bit tricky to navigate Centrical if you're new to the platform. While it definitely helps with onboarding into a company overall, I think the initial onboarding experience could be a bit smoother.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
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In our rating and review comparison of Centrical vs. LiveVox, Centrical has 6 user reviews and LiveVox has 13. The average star rating for Centrical is 4.66 while LiveVox has an average rating of 4.53. Centrical has more positive reviews than LiveVox. Comparing Centrical vs. LiveVox reviews, Centrical has stronger overall reviews.
Centrical vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Collaboration Tools, Supported Channels, Chat/IM Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Automation Technologies. In our feature comparison of Centrical vs. LiveVox, LiveVox offers more of the most popular features and tools than Centrical.
In our pricing comparison of Centrical vs. LiveVox, LiveVox's pricing starts at N/A/month and is more affordable compared to LiveVox's starting cost of N/A/month.
Our comparison of Centrical vs. LiveVox shows that Centrical scores higher in usability for ease of use, learning curve. LiveVox scores higher in meets requirements, steup & support, ease of admin, but Centrical has the best scores overall for system usability.
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