In our comparison of LiveVox vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
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In our rating and review comparison of LiveVox vs. VanillaSoft, VanillaSoft has 19 user reviews and LiveVox has 13. The average star rating for VanillaSoft is 4.84 while LiveVox has an average rating of 4.53. VanillaSoft has more positive reviews than LiveVox. Comparing LiveVox vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
LiveVox vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Supported Channels, Chat/IM Management, Reporting & Analytics, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Automation Technologies. In our feature comparison of LiveVox vs. VanillaSoft, LiveVox offers more of the most popular features and tools than VanillaSoft.
In our pricing comparison of LiveVox vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.
Our comparison of LiveVox vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, quality of support. LiveVox scores higher in steup & support, ease of admin, but VanillaSoft has the best scores overall for system usability.
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