In our comparison of GoTo Resolve vs. LiveAgent, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
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In our rating and review comparison of GoTo Resolve vs. LiveAgent, LiveAgent has 34 user reviews and GoTo Resolve has 17. The average star rating for LiveAgent is 4.76 while GoTo Resolve has an average rating of 4.11. LiveAgent has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. LiveAgent reviews, LiveAgent has stronger overall reviews.
GoTo Resolve vs. LiveAgent both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Workflow Automation, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of GoTo Resolve vs. LiveAgent, GoTo Resolve offers more of the most popular features and tools than LiveAgent.
In our pricing comparison of GoTo Resolve vs. LiveAgent, LiveAgent's pricing starts at Free/month and is more affordable compared to LiveAgent's starting cost of Free/month.
Our comparison of GoTo Resolve vs. LiveAgent shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. LiveAgent scores higher in , but GoTo Resolve has the best scores overall for system usability.
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