Live Agent Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
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LiveAgent provides a robust collection of Helpdesk features and functionalities that help your agents provide stellar care while working more efficiently with a centralized system and automations designed for a smooth experience all around. With LiveAgent, you can connect with your customers where they prefer to obtain support, from email and phone to social media and website chat.

LiveAgent offers a combination of tools such as live chat, ticketing, automations, and more to guarantee a great customer experience while resolving queries and issues with more expediency.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Live Agent Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
5
% reviews
4
% reviews
3
% reviews
2
% reviews
1
% reviews
Excellent
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
%
Learning Curve
%
Ease of Admin
%
Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Help Desk Software category is 3.74.

Dennis
  • The software is functional, quick and personable support, and regardless of the CS operation size, this software provides everything.

  • Internal rule choices are minimal.

Top Favorable Review
Roberta
  • Some in-depth training is required after moving to this system.

  • Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

Top Critical Review

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