Live Agent
Live Agent
17 reviews
WH Score
9.8
Contact Vendor

Live Agent Reviews & Overview

What is Live Agent?

LiveAgent provides a robust collection of Helpdesk features and functionalities that help your agents provide stellar care while working more efficiently with a centralized system and automations designed for a smooth experience all around. With LiveAgent, you can connect with your customers where they prefer to obtain support, from email and phone to social media and website chat. 

LiveAgent offers a combination of tools such as live chat, ticketing, automations, and more to guarantee a great customer experience while resolving queries and issues with more expediency. 


Company:Quality Unit, LLC.
Platforms:

Live Agent Pricing


Free
$0
per user / per month
Live Agent Pricing Details

Live Agent Key Features


Support Features
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Social Media
Core Features
  • Ticket Split
  • Ticket Transfer
  • Notes
  • Transcripts
  • Call Queuing
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Devices/Hardware
  • Customer Portal
  • Softphone
  • Ticket Merge
Integrations
  • Instagram
  • Viber
  • Twitter
  • Facebook
  • APIs
  • Squarespace
  • Weebly
  • Wix
  • WordPress
  • Salesforce
  • Shopify
  • Zapier
  • ActiveCampaign
  • PipeDrive
  • Mailchimp
  • Slack
  • Google Workspace
  • JIRA
Live Agent Features Details

Live Agent Media


Images


Videos

Live Agent Reviews


Pros & Cons Preview
  • The software is functional, quick and personable support, and regardless of the CS operation size, this software provides everything.
  • Some in-depth training is required after moving to this system.

Live Agent has no reviews yet.

Live Agent Usability Score

7.8
out of 10

The Average Usability score for the Help Desk category is 6.2

  • Ease of Use
    8.5
  • Meets Requirements
    7.6
  • Learning Curve
    9.3
  • Ease of Admin
    4.4

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