Freshdesk

Freshdesk

10 reviews

WH Score

7.3

Freshdesk Pricing

How much does Freshdesk cost?

Free

Free

per user / per month

Event-Driven Routing
Ticket Merge
Issue Management
SMS
Email
Customer/Client Portal
Notes
Email Alerts
Segmentation/Grouping
Single Sign-On (SSO)
Email Verification
Twitter
Knowledge Management
Email Support
Web Support
Product Guide/Manual

Growth

$15

per user / per month

Event-Driven Routing
Ticket Merge
Issue Management
Ticket Lifecycle Management
SMS
Email
Customer/Client Portal
Notes
Email Alerts
Segmentation/Grouping
Data Export
Single Sign-On (SSO)
Email Verification
APIs
WhatsApp
Facebook
Twitter
Knowledge Management
Phone Support
Email Support
Chat Support
Web Support
Product Guide/Manual

Pro

$39

per user / per month

Event-Driven Routing
Ticket Assign
Ticket Merge
Issue Management
Ticket Lifecycle Management
Dashboard
Engagement Analytics
Customer Satisfaction Rating (CSAT)
SMS
Email
Customer/Client Portal
Notes
Contract Lifecycle Management
Email Alerts
Segmentation/Grouping
Data Export
Role Based Access Control (RBAC)
Single Sign-On (SSO)
Email Verification
APIs
WhatsApp
Facebook
Twitter
Knowledge Management
Phone Support
Email Support
Chat Support
Web Support
Product Guide/Manual
Service Level Agreement (SLA)

Enterprise

$69

per user / per month

Growth Omnichannel

$29

per user / per month

Toll-Free Numbers
Bring Your Own Carrier (BYOC)
Call Hold
Call Queue
Call Barge
Voicemail
IVR
Number Porting
Number Black/White List
Concurrent Call Sessions
Event-Driven Routing
Ticket Merge
Issue Management
Ticket Lifecycle Management
Web Analytics
Call Monitoring
Call Summary
Voice
SMS
Email
Social Media
Chatbots
Customer/Client Portal
Notes
Email Alerts
Segmentation/Grouping
Facebook
Twitter
Web Support
Product Guide/Manual

Pro Omnichannel

$59

per user / per month

Enterprise Omnichannel

$99

per user / per month

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Research & Articles

Best WH Scored Freshdesk Alternatives

9.3

9.1

RingCentral Contact Center

9.0

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8.9

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