In our comparison of Freshdesk vs. Salesforce Service Cloud, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Freshdesk has allowed you to provide customer support by managing incoming emails and calls. Moreover, it has streamlined your ticketing system by organizing tickets into different folders, ultimately making your work easier.
Freshdesk stands out for its ability to categorize and manage tickets efficiently. Additionally, it offers various communication channels such as email, chat, and phone.
While Freshdesk is a good product overall, its interface is too simplistic for your liking.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Freshdesk helps users automate tasks, reduce ticket volume with a knowledge base, and generate reports for decision-making and service improvement. As a result, users can optimize their workflows, save time and resources, and enhance their service quality.
The top feature of Freshdesk is its user-friendly ticket system that suits both startups and larger companies worldwide. Its interface is highly intuitive, and it offers robust automation capabilities for ticket assignments, time-triggered actions, and notifications, among others. These functions enable users to save time on daily tasks, and generate and schedule reports based on various categories.
One disadvantage of Freshdesk is that sometimes the waiting time for support is not ideal.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
Freshdesk has allowed you to provide customer support by managing incoming emails and calls. Moreover, it has streamlined your ticketing system by organizing tickets into different folders, ultimately making your work easier.
Freshdesk stands out for its ability to categorize and manage tickets efficiently. Additionally, it offers various communication channels such as email, chat, and phone.
While Freshdesk is a good product overall, its interface is too simplistic for your liking.
Freshdesk helps users automate tasks, reduce ticket volume with a knowledge base, and generate reports for decision-making and service improvement. As a result, users can optimize their workflows, save time and resources, and enhance their service quality.
The top feature of Freshdesk is its user-friendly ticket system that suits both startups and larger companies worldwide. Its interface is highly intuitive, and it offers robust automation capabilities for ticket assignments, time-triggered actions, and notifications, among others. These functions enable users to save time on daily tasks, and generate and schedule reports based on various categories.
One disadvantage of Freshdesk is that sometimes the waiting time for support is not ideal.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
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In our rating and review comparison of Freshdesk vs. Salesforce Service Cloud, Salesforce Service Cloud has 37 user reviews and Freshdesk has 10. The average star rating for Salesforce Service Cloud is 4.54 while Freshdesk has an average rating of 4.3. Salesforce Service Cloud has more positive reviews than Freshdesk. Comparing Freshdesk vs. Salesforce Service Cloud reviews, Salesforce Service Cloud has stronger overall reviews.
Freshdesk vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Reporting & Analytics, Supported Channels, Chat/IM Management, Customizable Items, File Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management System (CMS) Features, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of Freshdesk vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than Freshdesk.
In our pricing comparison of Freshdesk vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to Salesforce Service Cloud's starting cost of $25/month.
Our comparison of Freshdesk vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for ease of use, meets requirements, learning curve. Freshdesk scores higher in setup & support, quality of support, ease of admin, but Salesforce Service Cloud has the best scores overall for system usability.
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