Freshdesk

Freshdesk

10 reviews

WH Score

7.3

Top Freshdesk Features

What are the Best Freshdesk Features?

Phone System Features

Toll-Free Numbers
Bring Your Own Carrier (BYOC)

Call Management & Administration

Call Hold
Call Queue
Call Barge
Voicemail
IVR
Number Porting
Number Black/White List
Concurrent Call Sessions

Call Routing Types

Event-Driven Routing
Omnichannel Routing

Customer Management

Complaint/Feedback Management

Helpdesk Features

Ticket Assign
Ticket Routing
Ticket Merge
Issue Management
Ticket Lifecycle Management

Reporting & Analytics

Web Analytics
Audit Trail
Dashboard
Call Analytics
Engagement Analytics
Customer Satisfaction Rating (CSAT)
Call Monitoring
Call Summary

Supported Channels

Voice
SMS
Email
Social Media

Chat/IM Management

Chatbots

Portal Types

Customer/Client Portal

Customizable Items

Custom Workflows

Collaboration Tools

Notes

File Management

Contract Lifecycle Management

Reminders/Alerts

Email Alerts

Systems/Administrative

Agent Management
Segmentation/Grouping
Sandbox

Data Migration

Data Export

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)
Email Verification

Integration Options

APIs

Third-Party Integrations

WhatsApp
Facebook
Twitter

Compliance Accreditations

HIPAA
PCI

Content Management

Knowledge Management

After-Sales Service

Phone Support
Email Support
Chat Support
Web Support
Product Guide/Manual
Service Level Agreement (SLA)

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