Freshdesk
Freshdesk
10 reviews
WH Score
7.3

Top Freshdesk Features

What are the Best Freshdesk Features?


Phone System Features
  • Toll-Free Numbers
  • Bring Your Own Carrier (BYOC)
Call Management & Administration
  • Call Hold
  • Call Queue
  • Call Barge
  • Voicemail
  • IVR
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
Call Routing Types
  • Event-Driven Routing
  • Omnichannel Routing
Helpdesk Features
  • Ticket Assign
  • Ticket Routing
  • Ticket Merge
  • Issue Management
  • Ticket Lifecycle Management
Reporting & Analytics
  • Web Analytics
  • Audit Trail
  • Dashboard
  • Call Analytics
  • Engagement Analytics
  • Customer Satisfaction Rating (CSAT)
  • Call Monitoring
  • Call Summary
Supported Channels
  • Voice
  • SMS
  • Email
  • Social Media
Chat/IM Management
  • Chatbots
Portal Types
  • Customer/Client Portal
Customizable Items
  • Custom Workflows
Collaboration Tools
  • Notes
Document Management
  • Contract Lifecycle Management
Reminders/Alerts
  • Email Alerts
Systems/Administrative
  • Segmentation/Grouping
  • Sandbox
  • Agent Management
Data Migration
  • Data Export
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Email Verification
Integration Options
  • APIs
Third-Party Integrations
  • WhatsApp
  • Facebook
  • Twitter
Compliance Accreditations
  • HIPAA
  • PCI
Content Management System (CMS) Features
  • Knowledge Management
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Web Support
  • Product Guide/Manual
  • Service Level Agreement (SLA)
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