In our comparison of TOPdesk vs. Vision Help Desk, Vision Help Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
TOPdesk seamlessly integrates with any IT department or organization operating on a ticket-based system. Its comprehensive workload monitoring and management capabilities make it an ideal choice for organizations reliant on ticket tracking.
It's proven to be an effective tool for gathering valuable insights about our customers. We initially started with incident management but have since expanded to incorporate change management, operations, and objects.
It lacks certain basic functions, such as the ability to add photos to an existing call. Also, I believe the self-service portal could benefit from more customization options.
We have automated many services over the years using the self-service portal since it is extremely configurable. Also, it is a very functional system.
Has an extremely configurable self-service portal which has constantly evolved, and it has an available SSO option which is quite easy to install.
The default Fuzzy search option isn’t good-to disable it, I always use the quotes around a search term. Failure to recognize the X character, as we have an issue with usability with Firefox and the operator console, makes it very frustrating.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
Add suggested to comparison
In our rating and review comparison of TOPdesk vs. Vision Help Desk, Vision Help Desk has 10 user reviews and TOPdesk has 11. The average star rating for Vision Help Desk is 4.4 while TOPdesk has an average rating of 4.36. Vision Help Desk has more positive reviews than TOPdesk. Comparing TOPdesk vs. Vision Help Desk reviews, Vision Help Desk has stronger overall reviews.
TOPdesk vs. Vision Help Desk both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Reporting & Analytics, Report Management, Drag-and-Drop Builders/Designers, Data Management, Systems/Administrative, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Course Management, Supported Technologies, After-Sales Service. In our feature comparison of TOPdesk vs. Vision Help Desk, TOPdesk offers more of the most popular features and tools than Vision Help Desk.
In our pricing comparison of TOPdesk vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Vision Help Desk's starting cost of $12/month.
Our comparison of TOPdesk vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for ease of use, meets requirements, setup & support. TOPdesk scores higher in learning curve, quality of support, ease of admin, but Vision Help Desk has the best scores overall for system usability.
Get your personalized recommendations now.
