In our comparison of ServiceWise vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
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It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of ServiceWise vs. Zendesk Suite, Zendesk Suite has 389 user reviews and ServiceWise has 0. The average star rating for Zendesk Suite is 4.50 while ServiceWise has an average rating of 0.0. Zendesk Suite has more positive reviews than ServiceWise. Comparing ServiceWise vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
ServiceWise vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of ServiceWise vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than ServiceWise.
In our pricing comparison of ServiceWise vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of ServiceWise vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ServiceWise scores higher in , but Zendesk Suite has the best scores overall for system usability.
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