ServiceDesk Plus vs. Zoho Desk: Which is Best?

ServiceDesk Plus vs. Zoho Desk: Which is Best?

ServiceDesk Plus vs. Zoho Desk Best Overall: Zoho Desk

In our comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ServiceDesk Plus Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Zoho Desk Quick Info
WH Score:
9.4
Pricing Score:
8.9
Feature Score:
9.5
Usability Score:
8.8
Company Size:All Sizes
Platforms:

Pricing

ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month
Zoho Desk Pricing
Free
Free
per user / per month
Standard
$14
per user / per month
Professional
$23
per user / per month
Enterprise
$40
per user / per month

Features

ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing
Zoho Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing

Pros & Cons

ServiceDesk Plus Pros & Cons
Pros
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
Cons
  • Updates should be available at a click
  • But updates are difficult and too many
  • Customer support is not prompt
  • The cost involved in buying related apps like Zoho reporting.
Zoho Desk Pros & Cons
Pros
  • I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
Cons
  • There's room for improvement in the user interface to enhance the overall user experience.

Reviews

ServiceDesk Plus Reviews
Top Favorable Review
A
Antonia
Reviewed on Jul 2, 2021

Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.

It doesn’t notify you after a ticket has expired or has been open for a certain number of days.

Top Critical Review
E
Edward
Reviewed on Jul 2, 2021

After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.

The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.

Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.

Zoho Desk Reviews
Top Favorable Review
J
Jeffery
Reviewed on Jul 2, 2021

With Zoho Desk, we can now provide great engagement and support to delight our customers.

I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.

It would be great if new features could be added in a timely manner.

Top Critical Review
S
Samuel
Reviewed on Jul 2, 2021

We've been able to seamlessly gather data from users and seamlessly integrate it into our system.

Straightforward solution with a wealth of features to effectively handle support tickets.

There's room for improvement in the user interface to enhance the overall user experience.

Alternatives

ServiceDesk Plus Alternatives
Zoho Desk Alternatives
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ServiceDesk Plus vs. Zoho Desk: Detailed Comparison

ServiceDesk Plus vs. Zoho Desk Top Ratings & Reviews: Zoho Desk

In our rating and review comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk has 18 user reviews and ServiceDesk Plus has 30. The average star rating for Zoho Desk is 4.61 while ServiceDesk Plus has an average rating of 4.43. Zoho Desk has more positive reviews than ServiceDesk Plus. Comparing ServiceDesk Plus vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.

ServiceDesk Plus vs. Zoho Desk Best Features & Functionality: Zoho Desk

ServiceDesk Plus vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, Document Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than ServiceDesk Plus.

ServiceDesk Plus vs. Zoho Desk Best Pricing: Zoho Desk

In our pricing comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.

ServiceDesk Plus vs. Zoho Desk Best Usability: Zoho Desk

Our comparison of ServiceDesk Plus vs. Zoho Desk shows that Zoho Desk scores higher in usability for setup & support, quality of support, ease of admin. ServiceDesk Plus scores higher in ease of use, meets requirements, learning curve, but Zoho Desk has the best scores overall for system usability.

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