In our comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
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In our rating and review comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk has 18 user reviews and ServiceDesk Plus has 30. The average star rating for Zoho Desk is 4.61 while ServiceDesk Plus has an average rating of 4.43. Zoho Desk has more positive reviews than ServiceDesk Plus. Comparing ServiceDesk Plus vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.
ServiceDesk Plus vs. Zoho Desk both offer a strong set of features and functionality including Helpdesk Features, Call Management & Administration, Supported Channels, File Management, Collaboration Tools, Workflow Automation, Customizable Items, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than ServiceDesk Plus.
In our pricing comparison of ServiceDesk Plus vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.
Our comparison of ServiceDesk Plus vs. Zoho Desk shows that Zoho Desk scores higher in usability for setup & support, quality of support, ease of admin. ServiceDesk Plus scores higher in ease of use, meets requirements, learning curve, but Zoho Desk has the best scores overall for system usability.
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