In our comparison of ServiceDesk Plus vs. Zendesk Suite, ServiceDesk Plus is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of ServiceDesk Plus vs. Zendesk Suite, Zendesk Suite has 389 user reviews and ServiceDesk Plus has 30. The average star rating for Zendesk Suite is 4.50 while ServiceDesk Plus has an average rating of 4.43. Zendesk Suite has more positive reviews than ServiceDesk Plus. Comparing ServiceDesk Plus vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
ServiceDesk Plus vs. Zendesk Suite both offer a strong set of features and functionality including Systems/Administrative, Project Management Features, Systems Change Management, Help Desk Features, Remote Support Features, Workflow Automation, Reporting & Analytics, Phone System Features, Incident Management, Call Management & Administration, Asset Management, File Management, Data Management, Customizable Items, Collaboration Tools, Reminders/Alerts, Supported Channels, Language & Speech, Portal Types. In our feature comparison of ServiceDesk Plus vs. Zendesk Suite, ServiceDesk Plus offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of ServiceDesk Plus vs. Zendesk Suite, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of ServiceDesk Plus vs. Zendesk Suite shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements. Zendesk Suite scores higher in learning curve, setup & support, quality of support, ease of admin, but ServiceDesk Plus has the best scores overall for system usability.
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