In our comparison of RingEX vs. Zendesk Suite, RingEX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.
RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!
No complaints so far. RingCentral has been nothing short of amazing.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.
I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.
It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.
RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!
No complaints so far. RingCentral has been nothing short of amazing.
Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.
I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.
It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of RingEX vs. Zendesk Suite, Zendesk Suite has 388 user reviews and RingEX has 46. The average star rating for Zendesk Suite is 4.50 while RingEX has an average rating of 4.19. Zendesk Suite has more positive reviews than RingEX. Comparing RingEX vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
RingEX vs. Zendesk Suite both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Collaboration Tools, Language & Speech, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of RingEX vs. Zendesk Suite, RingEX offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of RingEX vs. Zendesk Suite, RingEX's pricing starts at $20/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of RingEX vs. Zendesk Suite shows that RingEX scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Zendesk Suite scores higher in ease of admin, but RingEX has the best scores overall for system usability.
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