46 reviews
WH Score

Top RingEX Features

What are the Best RingEX Features?

Some of the most popular features of RingEX include:

  • Toll-free and vanity numbers: administer special number patterns to suit your brand name.
  • Softphone and mobile app: make, receive and route calls all from one console that works across any device of your choice.
  • Number porting: migrate from one phone systems platform to another, without losing your current phone number.
  • Omnichannel compatibility: serve customers across any communication channel of their choice (voice, messaging or video).
  • Audio and video conferencing: complete with screen sharing, breakout rooms and live meeting transcriptions.
  • HD audio and video: crisp, clear and high-resolution audio and video quality for every virtual meeting.
  • Speech-to-text: Automatically generate transcripts of meetings and calls, and forward to your email inbox for future reference.
  • Quality monitoring: build Quality of Service reports to gauge agent performance and customer satisfaction.

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Vanity Numbers
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • IP PBX
  • Phone Rentals
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Push-To-Talk (PTT)
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Shared Lines
  • Auto Attendant
  • Number Porting
Reporting & Analytics
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Device Analytics
  • Call Monitoring
  • Call Summary
  • Call Recording
  • Video Recording
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • MMS
Chat/IM Management
  • Group Chat
  • Private Chat
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
  • Webinars
  • Split Meeting Rooms
Enhancements & Personalization
  • HD Voice
  • HD Video
  • Noise Cancellation
Collaboration Tools
  • Whiteboard
  • Notes
  • Annotations
  • Hot Desking
Language & Speech
  • Speech-to-Text
  • Transcriptions
Document Management
  • File Sharing
Integration Options
  • APIs
Third-Party Integrations
  • Salesforce
  • Zendesk
  • Slack
  • VMware
  • Smarsh
  • Canvas
  • RingCentral Rooms
  • RingSense
Microsoft 365
  • Microsoft Teams
  • Storage
  • Administrator Console
  • Administrator Management
  • Centralized Console
  • Multiple Location Management
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
Cybersecurity Features
  • Encryption
After-Sales Service
  • Technical Support
  • Customer Onboarding

RingEX Top Features Related Review

Reviewed on 15 October 2019

Ring Central Review.

RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

  • RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
  • As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
  • RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
  • It also comes with a handy screen-sharing feature which my co-workers and I find very useful
  • I LOVE this program!.
  • No complaints so far
  • RingCentral has been nothing short of amazing.

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