LiveAgent vs. MSP Manager: Which is Best? - Wheelhouse

LiveAgent vs. MSP Manager: Which is Best?

LiveAgent vs. MSP Manager Best Overall: LiveAgent

In our comparison of LiveAgent vs. MSP Manager, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LiveAgent Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:

Pricing

LiveAgent Pricing
Free
Free
per user / per month
Small
$9
per user / per month
Medium
$29
per user / per month
Large
$49
per user / per month
Enterprise
$69
per user / per month
MSP Manager Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
MSP Manager Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access

Pros & Cons

LiveAgent Pros & Cons
Pros
  • It effectively connects with various social media and email channels across different departments within the company
  • With powerful automations, we are able to resolve customer issues efficiently
  • LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
Cons
  • Some in-depth training is required after moving to this system.
MSP Manager Pros & Cons
Pros
  • This software has a new technology which doesn’t match with the ticketing process
  • Useful and helpful for staff for logging in this system to create tickets.
Cons
  • Blurriness on the user's screen when remoting in
  • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Reviews

LiveAgent Reviews
Top Favorable Review
J
Jonathan
Reviewed on Jul 2, 2021

LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.

It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.

The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.

Top Critical Review
R
Roberta
Reviewed on Jul 2, 2021

Remain connected with clients using Live Agent.

Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

Some in-depth training is required after moving to this system.

MSP Manager Reviews
Top Favorable Review
J
Joseph
Reviewed on Jul 2, 2021

After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

Top Critical Review
E
Erin
Reviewed on Jul 2, 2021

SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

Alternatives

LiveAgent Alternatives
MSP Manager Alternatives
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LiveAgent vs. MSP Manager: Detailed Comparison

LiveAgent vs. MSP Manager Top Ratings & Reviews: LiveAgent

In our rating and review comparison of LiveAgent vs. MSP Manager, LiveAgent has 34 user reviews and MSP Manager has 22. The average star rating for LiveAgent is 4.76 while MSP Manager has an average rating of 4.22. LiveAgent has more positive reviews than MSP Manager. Comparing LiveAgent vs. MSP Manager reviews, LiveAgent has stronger overall reviews.

LiveAgent vs. MSP Manager Best Features & Functionality: LiveAgent

LiveAgent vs. MSP Manager both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. MSP Manager, LiveAgent offers more of the most popular features and tools than MSP Manager.

LiveAgent vs. MSP Manager Best Pricing: MSP Manager

In our pricing comparison of LiveAgent vs. MSP Manager, MSP Manager's pricing starts at N/A/month and is more affordable compared to MSP Manager's starting cost of N/A/month.

LiveAgent vs. MSP Manager Best Usability: LiveAgent

Our comparison of LiveAgent vs. MSP Manager shows that LiveAgent scores higher in usability for learning curve. MSP Manager scores higher in ease of use, meets requirements, setup & support, quality of support, ease of admin, but LiveAgent has the best scores overall for system usability.

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