In our comparison of LiveAgent vs. MSP Manager, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.
This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.
Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.
The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.
Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.
It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.
This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.
Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.
SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.
The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.
Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.
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In our rating and review comparison of LiveAgent vs. MSP Manager, LiveAgent has 34 user reviews and MSP Manager has 22. The average star rating for LiveAgent is 4.76 while MSP Manager has an average rating of 4.22. LiveAgent has more positive reviews than MSP Manager. Comparing LiveAgent vs. MSP Manager reviews, LiveAgent has stronger overall reviews.
LiveAgent vs. MSP Manager both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, Accounting Features, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. MSP Manager, LiveAgent offers more of the most popular features and tools than MSP Manager.
In our pricing comparison of LiveAgent vs. MSP Manager, MSP Manager's pricing starts at N/A/month and is more affordable compared to MSP Manager's starting cost of N/A/month.
Our comparison of LiveAgent vs. MSP Manager shows that LiveAgent scores higher in usability for learning curve. MSP Manager scores higher in ease of use, meets requirements, setup & support, quality of support, ease of admin, but LiveAgent has the best scores overall for system usability.
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