In our comparison of Five9 vs. Gladly, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
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In our rating and review comparison of Five9 vs. Gladly, Gladly has 17 user reviews and Five9 has 72. The average star rating for Gladly is 4.64 while Five9 has an average rating of 4.31. Gladly has more positive reviews than Five9. Comparing Five9 vs. Gladly reviews, Gladly has stronger overall reviews.
Five9 vs. Gladly both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Five9 vs. Gladly, Five9 offers more of the most popular features and tools than Gladly.
In our pricing comparison of Five9 vs. Gladly, Gladly's pricing starts at 0/month and is more affordable compared to Gladly's starting cost of 0/month.
Our comparison of Five9 vs. Gladly shows that Five9 scores higher in usability for ease of use, meets requirements, learning curve, quality of support. Gladly scores higher in setup & support, ease of admin, but Five9 has the best scores overall for system usability.
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