72 reviews
WH Score

Top Five9 Features

What are the Best Five9 Features?

Five9 Intelligent Cloud Contact Center is a comprehensive solution that provides businesses with a wide range of features to streamline their customer service operations. Some of the most popular features of this platform include:

  • Call Administration: Busy Lamp Field (BLF), Automatic Call Distribution (ACD), call transfer, last agent routing and caller ID for optimally managing every inbound and outbound call.
  • Voicemail to Email: Transcribe your voicemails and automatically route them to your email, for later perusal.
  • Reporting & Analytics: From basic call log reports to deeper quality monitoring for understanding customer engagement better.
  • Encryption: Enhance security for every call, as well as confidential customer data.

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
Call Management & Administration
  • IVR
  • Call Flow
Reporting & Analytics
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
Supported Channels
  • Voice
  • Email
  • Social Media
Chat/IM Management
  • Chatbots
Language & Speech
  • Speech-to-Text
Collaboration Tools
  • Virtual Assistant
  • Gamification
Drag-and-Drop Builders/Designers
  • Call Flow Designer
  • Agent Management
Governance, Risk, & Compliance (GRC)
  • Quality Management
After-Sales Service
  • Chat Support

Five9 Top Features Related Review

Reviewed on 13 September 2019

Exceptional software

Technical support has been great in assisting me solve any problems I have encountered. I execute my tasks every day using this software.

  • Excellent tech support, very functional and helpful software.
  • Inability to enlarge font while using it in chat.

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