In our comparison of CXone vs. Evolve IP, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
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In our rating and review comparison of CXone vs. Evolve IP, CXone has 33 user reviews and Evolve IP has 3. The average star rating for CXone is 4.15 while Evolve IP has an average rating of 2.33. CXone has more positive reviews than Evolve IP. Comparing CXone vs. Evolve IP reviews, CXone has stronger overall reviews.
CXone vs. Evolve IP both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management System (CMS) Features, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Evolve IP, CXone offers more of the most popular features and tools than Evolve IP.
In our pricing comparison of CXone vs. Evolve IP, Evolve IP's pricing starts at 0/month and is more affordable compared to Evolve IP's starting cost of 0/month.
Our comparison of CXone vs. Evolve IP shows that Evolve IP scores higher in usability for ease of use, meets requirements, setup & support. CXone scores higher in learning curve, quality of support, ease of admin, but Evolve IP has the best scores overall for system usability.
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