Evolve IP
Evolve IP
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Evolve IP Reviews & Overview

What is Evolve IP?

Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed to make their jobs easier and more efficient. With Evolve IP, call center managers gain greater control and visibility into call center operations through superior reporting features, call recording and intuitive dashboard.

Key Features

Centralized Management: Evolve IP thrives to give management all pertinent information necessary to make critical decisions about queueing, volumes, overflows and call routing. The Call Center Dashboard provides an executive view of operations, on any devices, and gives insights into queue statistics and thresholds in real time. The Supervisor Client help supervisors to manage agents and queues, listen to calls, prioritize or redirect calls, etc.

Reporting: Evolve IP Call Center offers flexible reporting options to meet the requirements of supervisors, management and executives. Queue reports give insights into single or multiple queues activities, and highlights call volume, abandoned calls, service levels, etc. Agent reports throw light on agent performance and behavior. Evolve IP also integrate with Birst for additional business intelligence features.

Control and Extensibility:  The OSSmosis Administrator Portal enables managers to update call center routing rules, hours of operation, and call center configuration with just a few clicks, no IT help required. 

Company:Evolve IP, LLC

Evolve IP Pricing

Evolve IP Call Center
per user / per month
Evolve IP Pricing Details

Evolve IP Key Features

Reporting & Analytics
  • Call Analytics
  • Forecasting
  • Call Log Reports
  • Surveys/Questionnaires/Polls
  • Supervisor Reports
  • Objectives & Key Results (OKRs)
  • Dashboard
Identity and Access Management (IAM)
  • Biometric Authentication
  • Role Based Access Control (RBAC)
  • Role Based Access Control (RBAC)
Third-Party Integrations
  • SugarCRM
  • Salesforce
  • Dynamics 365
Compliance Accreditations
  • SOC
  • ISO
Call Management & Administration
  • Number Porting
  • Automatic Call Distribution (ACD)
  • Call Back
  • Call Queue
  • Caller ID
  • IVR
  • Automatic Call Distribution (ACD)
  • Call Hold
  • Call Queue
  • Caller ID
Customer Relationship Management (CRM)
  • Customer Profiling
Data Management
  • Database Maintenance
  • Data Masking
Language & Speech
  • Speech Recognition
Workflow Automation
  • Workforce Automation
Drag-and-Drop Builders/Designers
  • Campaign Builder
After-Sales Service
  • Chat Support
  • Product Guide/Manual
  • Training/Tutorial
  • Phone Support
  • Email Support
  • Product Guide/Manual
  • Data Security
  • Encryption
Custom Variables
  • Greetings
Phone Systems
  • Inbound Calling
  • International Calling
  • PBX
  • Three-Way Calling
Supported Channels
  • SMS
  • Voice
  • Chat/IM
  • Social Media
Microsoft 365
  • Microsoft Teams
Evolve IP Features Details

Evolve IP Media


Evolve IP Reviews

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