Evolve IP
Evolve IP
3 reviews
WH Score

Evolve IP Overview

What is Evolve IP?

Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed to make their jobs easier and more efficient. With Evolve IP, call center managers gain greater control and visibility into call center operations through superior reporting features, call recording and intuitive dashboard.

Key Features

Centralized Management: Evolve IP thrives to give management all pertinent information necessary to make critical decisions about queueing, volumes, overflows and call routing. The Call Center Dashboard provides an executive view of operations, on any devices, and gives insights into queue statistics and thresholds in real time. The Supervisor Client help supervisors to manage agents and queues, listen to calls, prioritize or redirect calls, etc.

Reporting: Evolve IP Call Center offers flexible reporting options to meet the requirements of supervisors, management and executives. Queue reports give insights into single or multiple queues activities, and highlights call volume, abandoned calls, service levels, etc. Agent reports throw light on agent performance and behavior. Evolve IP also integrate with Birst for additional business intelligence features.

Control and Extensibility:  The OSSmosis Administrator Portal enables managers to update call center routing rules, hours of operation, and call center configuration with just a few clicks, no IT help required. 

Company:Evolve IP, LLC

Evolve IP Recent Reviews

Reviewed on 6 October 2023

The phone software didn't meet our needs.

Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.

  • None.
  • Support team was bad, app and website were not user friendly.

Reviewed on 3 May 2023

Terrible service

Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.

  • The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
  • The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up
  • The lack of customer service and support further compounded the issues.

Evolve IP Pricing

Evolve IP Call Center
Contact Us
Evolve IP Pricing Details

Evolve IP Key Features

Phone System Features
  • Inbound Calling
  • International Calling
  • PBX
Call Management & Administration
  • Caller ID
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Number Porting
Reporting & Analytics
  • Call Log Reports
  • Forecasting
  • Dashboard
  • Call Analytics
  • Objectives & Key Results (OKRs)
  • Supervisor Reports
  • Surveys/Questionnaires/Polls
Evolve IP Features Details

Evolve IP Media


Evolve IP Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Evolve IP Scores

  • Ease of Use
  • Meets Requirements
  • Setup & Support
  • Ease of Admin

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

The right software for your business

Get your personalized recommendations now.