Evolve IP Call Center
Evolve IP Call Center
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Evolve IP Call Center Reviews & Overview

What is Evolve IP Call Center?

Evolve IP call center is cloud based: it supports multi-location call centers, provides incredible control and helps businesses to achieve superior performance without having to invest in on-site systems. Evolve IP call center gives agents and supervisors access to a wide range of features designed to make their jobs easier and more efficient. With Evolve IP, call center managers gain greater control and visibility into call center operations through superior reporting features, call recording and intuitive dashboard.

Key Features

Centralized Management: Evolve IP thrives to give management all pertinent information necessary to make critical decisions about queueing, volumes, overflows and call routing. The Call Center Dashboard provides an executive view of operations, on any devices, and gives insights into queue statistics and thresholds in real time. The Supervisor Client help supervisors to manage agents and queues, listen to calls, prioritize or redirect calls, etc.

Reporting: Evolve IP Call Center offers flexible reporting options to meet the requirements of supervisors, management and executives. Queue reports give insights into single or multiple queues activities, and highlights call volume, abandoned calls, service levels, etc. Agent reports throw light on agent performance and behavior. Evolve IP also integrate with Birst for additional business intelligence features.

Control and Extensibility:  The OSSmosis Administrator Portal enables managers to update call center routing rules, hours of operation, and call center configuration with just a few clicks, no IT help required. 

Company:Evolve IP, LLC
Categories:Contact Center

Evolve IP Call Center Pricing

Evolve IP Call Center
per user / per month
Evolve IP Call Center Pricing Details

Evolve IP Call Center Key Features

Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Month-to-Month Option
  • Keep Original Number
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Service Level Agreement
  • Yes
Support Features
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Social Media
  • Knowledge Base
Reporting & Analytics
  • Call Log Reports
  • Call Monitoring
  • Call Recording
  • Database Administration
  • Real-Time Analytics
  • Automated Reporting
Inbound Communications
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Custom Music On Hold
Channels Supported
  • Voice
  • SMS
  • Live Chat
Outbound Communications
  • Auto Dialer
  • Call List Imports
  • Campaign Management
  • Multichannel Communications
  • Multiple Initiative Management
  • Salesforce
  • SugarCRM
  • Microsoft Dynamics CRM
  • Spiceworks
System Management
  • Forecasting
  • Scheduling
  • Call Scripting
  • Virtualization
  • Web-based Administration
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • Biometric Authentication
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SOC 2 Type 2
  • ISO/IEC 27001 Compliance
Evolve IP Call Center Features Details

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