Overall, our experience with the software has been less than satisfactory. While everything functions, it does not meet our expectations for a high-quality dialing system. We had hoped for a more advanced software package and feel that it is in need of an update.
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The Average Wheelhouse score for the Contact Center category is 7.4
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