In our comparison of Avaya Experience Platform vs. Avoxi, Avoxi is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
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In our rating and review comparison of Avaya Experience Platform vs. Avoxi, Avoxi has 6 user reviews and Avaya Experience Platform has 12. The average star rating for Avoxi is 4.66 while Avaya Experience Platform has an average rating of 4.33. Avoxi has more positive reviews than Avaya Experience Platform. Comparing Avaya Experience Platform vs. Avoxi reviews, Avoxi has stronger overall reviews.
Avaya Experience Platform vs. Avoxi both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, File Management, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Avaya Experience Platform vs. Avoxi, Avoxi offers more of the most popular features and tools than Avaya Experience Platform.
In our pricing comparison of Avaya Experience Platform vs. Avoxi, Avoxi's pricing starts at Free/month and is more affordable compared to Avoxi's starting cost of Free/month.
Our comparison of Avaya Experience Platform vs. Avoxi shows that Avoxi scores higher in usability for ease of use, meets requirements. Avaya Experience Platform scores higher in learning curve, ease of admin, but Avoxi has the best scores overall for system usability.
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