1 review
WH Score

Avoxi Reviews & Overview

What is Avoxi?

Avoxi provides expert cloud communications that emphasize the international calling needs of hotels, cell centers, tour companies and other global enterprises concerned about business at the local level. Their superior VoIP services deliver numerous services to meet the needs of a worldwide business model and includes Cloud PBX, toll free services, SIP Trunks and VPN Solutions to name a few. With over 13 years of operation spread across 5 continents, Avoxi has a large portfolio of achievements in facilitating innovation and quality customer care for numerous multinational corporations. Clients may look forward to a custom designed solution with cost-effective implementation.

Virtual Call Center

Businesses with costly and outdated technology architecture may consider the benefits of switching to Avoxi’s personalized SMART QUEUE ® solution–an open-source virtual platform that delivers the same benefits of a traditional call center system at dramatically reduced cost. The nature of shifting market needs and consumer demands means that business flexibility has never been more important. SMART QUEUE embodies this fact by being a scalable and customizable solution that enables clients to quickly respond to changes in call volumes and staffing. Businesses that choose Avoxi are further supported with an expert team of engineers on hand and available to guide the implementation, upgrade, and maintenance processes at every step.

VoIP Gateway

Avoxi offers VoIP Gateway as a solution to larger clients that prefer to enhance their existing PBX and phone system with a more cost-effective venue of service. Users will enjoy the benefits of an Integrated Access Device (Provided by Cisco) that easily converts traditional phone traffic to run through a dedicated broadband connection. All existing phone settings and customizations remain in place, and 24/7 customer support staff are available to assist with any issues. Multiple system redundancies are in place to ensure a reliable connection.

Categories:Contact Center

Avoxi Recent Reviews

Reviewed on 24 April 2023

Awesome support

The product provides global toll-free numbers that are simple to dial and compatible with local cellular services, resulting in increased convenience and accessibility.

  • It's effortless to add international toll-free numbers and choose the most suitable option based on budget and requirements.
  • Tech support is outstanding!.
  • Some of the rates are relatively high, which may make it challenging to fit into certain budget constraints.

Avoxi Pricing

per user / per month
Avoxi Pricing Details

Avoxi Key Features

Phone System Features
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
Call Management & Administration
  • Caller ID
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Voicemail
  • Ring Groups
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
  • Call Flow
Call Routing Types
  • Skills-Based Routing
Avoxi Features Details

Avoxi Media


Avoxi Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.4

Avoxi Scores

  • Meets Requirements
  • Ease of Admin

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