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Avoxi Reviews & Overview

What is Avoxi?

Avoxi provides expert cloud communications that emphasize the international calling needs of hotels, cell centers, tour companies and other global enterprises concerned about business at the local level. Their superior VoIP services deliver numerous services to meet the needs of a worldwide business model and includes Cloud PBX, toll free services, SIP Trunks and VPN Solutions to name a few. With over 13 years of operation spread across 5 continents, Avoxi has a large portfolio of achievements in facilitating innovation and quality customer care for numerous multinational corporations. Clients may look forward to a custom designed solution with cost-effective implementation.

Virtual Call Center

Businesses with costly and outdated technology architecture may consider the benefits of switching to Avoxi’s personalized SMART QUEUE ® solution–an open-source virtual platform that delivers the same benefits of a traditional call center system at dramatically reduced cost. The nature of shifting market needs and consumer demands means that business flexibility has never been more important. SMART QUEUE embodies this fact by being a scalable and customizable solution that enables clients to quickly respond to changes in call volumes and staffing. Businesses that choose Avoxi are further supported with an expert team of engineers on hand and available to guide the implementation, upgrade, and maintenance processes at every step.

VoIP Gateway

Avoxi offers VoIP Gateway as a solution to larger clients that prefer to enhance their existing PBX and phone system with a more cost-effective venue of service. Users will enjoy the benefits of an Integrated Access Device (Provided by Cisco) that easily converts traditional phone traffic to run through a dedicated broadband connection. All existing phone settings and customizations remain in place, and 24/7 customer support staff are available to assist with any issues. Multiple system redundancies are in place to ensure a reliable connection.

Categories:Contact Center

Avoxi Pricing

per user / per month
Avoxi Pricing Details

Avoxi Key Features

Reporting & Analytics
  • Call Monitoring
  • IVR Reports
  • Fraud Detection
  • Email Reports
  • Quality Monitoring
  • Call Analytics
  • Storage
  • Storage
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Third-Party Integrations
  • Twilio
  • Zendesk
  • Salesforce
Document Management
  • Contract Lifecycle Management
Compliance Accreditations
  • GDPR
Call Management & Administration
  • Number Porting
  • Line Extensions
  • Call Back
  • Call Hold
  • Call Whisper
  • Call Barge
  • Call Queue
  • Ring Groups
  • Caller ID
  • Call Forwarding
  • Call Transfer
  • Number Porting
  • Call Flow
  • Number Black/White List
  • Click-to-Call
  • Voicemail
  • Concurrent Call Sessions
Customizable Items
  • Dispositions
  • User Limit
Language & Speech
  • Transcriptions
After-Sales Service
  • Chat Support
  • Technical Support
  • Product Guide/Manual
  • Encryption
Phone Systems
  • Local Calling
  • Bring Your Own Carrier (BYOC)
  • SIP Trunking
  • Local Numbers
Supported Channels
  • Email
  • SMS
Collaboration Tools
  • Notes
  • Virtual Assistant
Data Migration
  • Data Export
Microsoft 365
  • Microsoft Teams
Call Routing Types
  • Event-Driven Routing
  • Skills-Based Routing
Avoxi Features Details

Avoxi Media


Avoxi Reviews

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