6 reviews
WH Score

Avoxi Overview

What is Avoxi?

Avoxi provides expert cloud communications that emphasize the international calling needs of hotels, cell centers, tour companies and other global enterprises concerned about business at the local level. Their superior VoIP services deliver numerous services to meet the needs of a worldwide business model and includes Cloud PBX, toll free services, SIP Trunks and VPN Solutions to name a few. With over 13 years of operation spread across 5 continents, Avoxi has a large portfolio of achievements in facilitating innovation and quality customer care for numerous multinational corporations. Clients may look forward to a custom designed solution with cost-effective implementation.

Virtual Call Center

Businesses with costly and outdated technology architecture may consider the benefits of switching to Avoxi’s personalized SMART QUEUE ® solution–an open-source virtual platform that delivers the same benefits of a traditional call center system at dramatically reduced cost. The nature of shifting market needs and consumer demands means that business flexibility has never been more important. SMART QUEUE embodies this fact by being a scalable and customizable solution that enables clients to quickly respond to changes in call volumes and staffing. Businesses that choose Avoxi are further supported with an expert team of engineers on hand and available to guide the implementation, upgrade, and maintenance processes at every step.

VoIP Gateway

Avoxi offers VoIP Gateway as a solution to larger clients that prefer to enhance their existing PBX and phone system with a more cost-effective venue of service. Users will enjoy the benefits of an Integrated Access Device (Provided by Cisco) that easily converts traditional phone traffic to run through a dedicated broadband connection. All existing phone settings and customizations remain in place, and 24/7 customer support staff are available to assist with any issues. Multiple system redundancies are in place to ensure a reliable connection.

Categories:Contact Center

Avoxi Recent Reviews

Reviewed on 20 October 2023

Exceptional DID Quality and Service

I highly recommend Avoxi as the best DID provider.

  • Outstanding audio quality for DID service
  • Responsive and helpful customer support
  • User-friendly administration panel for easy DID management .
  • Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work.

Reviewed on 7 October 2023

Improved Ordering Process

Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.

  • They excel at finding specific DID numbers at competitive prices.
  • Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard).

Avoxi Pricing

per user / per month
Avoxi Pricing Details

Avoxi Key Features

Phone System Features
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
Call Management & Administration
  • Caller ID
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Voicemail
  • Ring Groups
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
  • Call Flow
Call Routing Types
  • Skills-Based Routing
Avoxi Features Details

Avoxi Media


Avoxi Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Avoxi Scores

  • Ease of Use
  • Meets Requirements
  • Ease of Admin

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