Avaya Experience Platform
Avaya Experience Platform
12 reviews
WH Score

Top Avaya Experience Platform Features

What are the Best Avaya Experience Platform Features?

Phone System Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
Call Routing Types
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • Email
Chat/IM Management
  • Chatbots
  • Bring Your Own Chatbot (BYOC)
Reporting & Analytics
  • Performance Evaluations
  • Dashboard
  • Engagement Analytics
  • Text Analytics​
Customizable Items
  • Custom Workflows
  • Custom Reports
  • Multiple Location Management
Workforce Optimization
  • Performance Management
Supported Technologies
  • Artificial Intelligence (AI)
After-Sales Service
  • Product Guide/Manual

Avaya Experience Platform Top Features Related Review

Reviewed on 22 January 2020

Great for any business

Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.

  • Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
  • To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).

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