Avaya Experience Platform
Avaya Experience Platform
9 reviews
WH Score

Avaya Experience Platform Reviews & Overview

What is Avaya Experience Platform?

Avaya One CCaaS delivers next-gen possibilities with their All-in-One Multichannel Contact Center Solution for businesses on the edge of innovation. Their services expand beyond traditional telephony models by enabling agents to receive customer contacts via text, IM, email or chat. As more and more customers leave traditional phone calls behind, Avaya’s robust service package allows businesses to keep pace with advances in modern technology and livelihood. Their powerful user interface allows all customer interactions to be managed from a single user interface, reducing call volumes and boosting efficiency while improving the productivity of individual agents and increasing utility.

Full Spectrum Management

Avaya’s software comes pre-loaded with more than 120 real time and historical reports that allow monitoring and tracking of all relevant business and agent productivity statistics. Unique reports can be further customized to particular business needs via a Report Creation Wizard. Supervisors and managers will find rapid access to real-time performance metrics the norm for Avaya’s solutions, maximizing the consumer experience and increasing all-around accountability.

Seamless Business Integration

Deconstruct the silos between contact centers and other business operations via automation and streamlining options made available by Avaya’s adaptable web services. Their top-of-the-line API connects previously separate business process over the internet, end-sourcing to quality of life features such as scheduled callbacks and auto-routing that improve the consumer experience.

Simple Deployment and Visualized Workflows

Avaya’s contact solution benefits from an easy implementation that can be initiated from a single interface for daily management, allowing real-time configuration of agent skill sets and review of performance metrics for rapid organizational response to business needs as they develop. The software’s graphical workflow tool provides an unobstructed view of the customer experience from first contact to resolution in an easy-to-digest format. The GUI is easily modified and improved with a drag-and-drop interface.

Categories:Contact Center

Avaya Experience Platform Recent Reviews

Reviewed on 14 April 2023

Reviewed on 15 March 2023

The ability to use any mobile phone as an extension is also a useful benefit.

If you are seeking a phone system to increase efficiency in your company and don't mind the price, the Avaya IP office is an impressive option.

  • The IP office stands out for its hybrid system, which integrates analog, digital, and IP phones.
  • It boasts a plethora of features, including TDM, IP, SIP, VOIP, call center capabilities for up to 25 agents, video, wireless Wi-Fi support, recording, conferencing, and more.
  • The primary downside of the Avaya IP office is its high cost, especially with the addition of call center capabilities for up to 25 agents.
  • This makes it more expensive than other phone systems on the market.

Avaya Experience Platform Pricing

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Avaya Experience Platform Pricing Details

Avaya Experience Platform Key Features

Phone System Features
  • Inbound Calling
  • Bring Your Own Carrier (BYOC)
Call Management & Administration
  • Automatic Call Distribution (ACD)
  • IVR
  • Speed Dialing
  • Preview Dialing
Call Routing Types
  • Skills-Based Routing
  • Queue-Based Routing
  • Time of Day Routing
Avaya Experience Platform Features Details

Avaya Experience Platform Media

Avaya Experience Platform Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.4

Avaya Experience Platform Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Ease of Admin

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