In our comparison of Alvaria CX Suite vs. Avaya Experience Platform, Avaya Experience Platform is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.
One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
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In our rating and review comparison of Alvaria CX Suite vs. Avaya Experience Platform, Avaya Experience Platform has 12 user reviews and Alvaria CX Suite has 3. The average star rating for Avaya Experience Platform is 4.33 while Alvaria CX Suite has an average rating of 4. Avaya Experience Platform has more positive reviews than Alvaria CX Suite. Comparing Alvaria CX Suite vs. Avaya Experience Platform reviews, Avaya Experience Platform has stronger overall reviews.
Alvaria CX Suite vs. Avaya Experience Platform both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Systems/Administrative, Workforce Optimization, Supported Technologies, After-Sales Service. In our feature comparison of Alvaria CX Suite vs. Avaya Experience Platform, Avaya Experience Platform offers more of the most popular features and tools than Alvaria CX Suite.
In our pricing comparison of Alvaria CX Suite vs. Avaya Experience Platform, Avaya Experience Platform's pricing starts at N/A/month and is more affordable compared to Avaya Experience Platform's starting cost of N/A/month.
Our comparison of Alvaria CX Suite vs. Avaya Experience Platform shows that Avaya Experience Platform scores higher in usability for meets requirements, learning curve, ease of admin. Alvaria CX Suite scores higher in ease of use, but Avaya Experience Platform has the best scores overall for system usability.
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