Alvaria CX Suite

Alvaria CX Suite

3 reviews

WH Score

7.2

Top Alvaria CX Suite Features

What are the Best Alvaria CX Suite Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Call Waiting
Call Back
Call Queue
Automatic Call Distribution (ACD)
IVR
Voice Assistant

Call Routing Types

Skills-Based Routing
Data-Driven Routing
Last Agent Routing

Customer Management

Customer Profiling

Supported Channels

Voice
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

CX Analytics
Campaign Monitoring
Engagement Analytics
Agent Analytics
Fraud Detection

Systems/Administrative

Agent Management
Agent Console

Integration Options

APIs

Third-Party Integrations

Facebook

Workforce Optimization

Performance Management

Supported Technologies

Natural Language Processing (NLP)
Robotic Process Automation (RPA)

After-Sales Service

Chat Support

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