Alvaria CX Suite
Alvaria CX Suite
3 reviews
WH Score

Top Alvaria CX Suite Features

What are the Best Alvaria CX Suite Features?

Phone System Features
  • Inbound Calling
  • Outbound Calling
Call Management & Administration
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
Call Routing Types
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
Customer Relationship Management (CRM) Features
  • Customer Profiling
Supported Channels
  • Voice
  • SMS
  • Email
  • Social Media
Chat/IM Management
  • Chatbots
Reporting & Analytics
  • CX Analytics
  • Campaign Monitoring
  • Engagement Analytics
  • Agent Analytics
  • Fraud Detection
  • Agent Console
  • Agent Management
Integration Options
  • APIs
Third-Party Integrations
  • Facebook
Workforce Optimization
  • Performance Management
Supported Technologies
  • Natural Language Processing (NLP)
  • Robotic Process Automation (RPA)
After-Sales Service
  • Chat Support
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