Alvaria CX Suite
Alvaria CX Suite
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WH Score
6.7
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Alvaria CX Suite Reviews & Overview

What is Alvaria CX Suite?

Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.


Company:Aspect Inc.
Categories:Contact Center
Platforms:

Alvaria CX Suite Pricing


Alvaria CX Suite - Contact Center
N/A
per user / per month
Alvaria CX Suite Pricing Details

Alvaria CX Suite Key Features


Reporting & Analytics
  • Custom Reports
Inbound Communications
  • Call queuing
Integrations
  • Facebook Messenger
  • APIs
Contact Center Types
  • Omnichannel
Core Features
  • Self-Service
  • Queued Call Back
  • Mobile Agent
  • SMS
  • Social Media Integrations
  • Unified Communications (Voice, Video, Chat, Email)
  • Call Waiting
Omni-Channel Routing
  • Interactive Voice Response (IVR)
  • ACD (Automatic Call Distribution)
Automations and AI
  • Natural Language Processing (NLP)
  • Chatbots
  • Data-Driven Routing
  • Skills-Based Routing
  • Last Agent Routing
Workforce Optimization
  • CX Analytics
  • Customer Relationship Management (CRM)
  • Agent Management
Alvaria CX Suite Features Details

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