Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
Alvaria CX Suite
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Alvaria CX Suite Reviews & Overview
What is Alvaria CX Suite?
Alvaria CX Suite Pricing
Alvaria CX Suite - Contact Center
N/A
per user / per month
Alvaria CX Suite Key Features
Reporting & Analytics
- Fraud Detection
- Agent Analytics
- Engagement Analytics
- Campaign Monitoring
- CX Analytics
Systems/Administrative
- Agent Console
- Agent Management
Third-Party Integrations
Call Management & Administration
- Automatic Call Distribution (ACD)
- Call Back
- Call Queue
- Call Waiting
- IVR
- Voice Assistant
- Call Queue
Customer Relationship Management (CRM)
- Customer Profiling
Chat/IM Management
- Chatbots
After-Sales Service
- Chat Support
Automation Technologies
- Robotic Process Automation (RPA)
- Natural Language Processing (NLP)
Integration Options
- APIs
Phone Systems
- Outbound Calling
- Inbound Calling
Supported Channels
- SMS
- Voice
- Social Media
Workforce Optimization
- Performance Management
Call Routing Types
- Last Agent Routing
- Skills-Based Routing
- Data-Driven Routing
Alvaria CX Suite Media
Videos
Alvaria CX Suite Reviews
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