Alvaria CX Suite
Alvaria CX Suite
3 reviews
WH Score

Alvaria CX Suite Overview

What is Alvaria CX Suite?

Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.

Company:Aspect Inc.
Categories:Contact Center

Alvaria CX Suite Recent Reviews

Reviewed on 15 October 2023

A Wealth of Options

The product's capacity to enable employees to submit their changes significantly lightens the load on their supervisors. This streamlining proves to be a significant time-saver and boosts overall efficiency.

  • Multitude of options available to users.
  • The website interface can be a bit perplexing and overwhelming.

Reviewed on 8 May 2023

Alvaria Cloud: The Best Solution for Service Excellence."

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

  • One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience
  • The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
  • While the overall experience is positive, there are a couple of areas for improvement
  • The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment
  • Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

Alvaria CX Suite Pricing

Alvaria CX Suite - Contact Center
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Alvaria CX Suite Pricing Details

Alvaria CX Suite Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
Call Management & Administration
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
Call Routing Types
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
Alvaria CX Suite Features Details

Alvaria CX Suite Media


Alvaria CX Suite Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.8

Alvaria CX Suite Scores

  • Ease of Use
  • Meets Requirements
  • Ease of Admin

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