In our comparison of Altitude vs. CXone, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."
The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.
The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
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In our rating and review comparison of Altitude vs. CXone, CXone has 33 user reviews and Altitude has 4. The average star rating for CXone is 4.15 while Altitude has an average rating of 3.75. CXone has more positive reviews than Altitude. Comparing Altitude vs. CXone reviews, CXone has stronger overall reviews.
Altitude vs. CXone both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management System (CMS) Features, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of Altitude vs. CXone, CXone offers more of the most popular features and tools than Altitude.
In our pricing comparison of Altitude vs. CXone, CXone's pricing starts at 0/month and is more affordable compared to CXone's starting cost of 0/month.
Our comparison of Altitude vs. CXone shows that CXone scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. Altitude scores higher in ease of use, but CXone has the best scores overall for system usability.
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