4 reviews
WH Score

Altitude Overview

What is Altitude?

Altitude is a powerful contact center software that offers many features to help businesses improve customer service and increase sales. Altitude's platform is designed to be easy to use and customize, making it the perfect solution for businesses of all sizes.

One of the most popular features of Altitude is its advanced call-routing capabilities. The software allows businesses to route calls to the most appropriate agent based on language, skill level, and availability. This helps ensure that customers are connected with the right agent quickly, improving overall customer satisfaction.

Another great feature of Altitude is its robust reporting and analytics capabilities. The software provides detailed insights into call volume, call duration, and more, allowing businesses to identify areas where they can improve. This information can be used to optimize call routing, develop training programs, and more. Altitude offers many integrations, including with popular CRM systems like Salesforce and Zendesk. This allows businesses to transfer customer data between systems, improving overall efficiency quickly.

In terms of pricing, Altitude offers a variety of plans to suit different business needs. There is a Basic plan that provides core features at an affordable price point and a Professional plan that includes additional features for businesses that need more advanced capabilities. Companies can also choose to add other features as required. When it comes to reviews, Altitude has received positive feedback from customers. Many have praised its ease of use, advanced features, and great customer service.

Altitude is a top-of-the-line contact center software that offers a wide range of features to help businesses improve customer service and increase sales. Its advanced call routing, robust reporting, and integrations make it a great choice for businesses of all sizes. Its different pricing options can fit any budget, and the positive reviews from customers speak to its effectiveness.

Company:Altitude Software
Categories:Contact Center

Altitude Recent Reviews

Reviewed on 27 October 2023

Future focused product

A feature rich software with great fulfilling service

  • Feature rich and efficient.
  • Expensive for some users.

Reviewed on 1 September 2023

Powerful Omnichannel Contact Center Solution

Altitude empowers businesses to make quicker and more informed decisions regarding communication strategies. It serves as a valuable tool for improving overall company communication and decision-making processes.

  • Robust omnichannel solution for contact centers, enabling seamless communication across various channels.
  • Some users may find it a bit challenging to identify gaps, especially in cost calculations.

Altitude Pricing

Altitude - Contact Center
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Altitude Pricing Details

Altitude Key Features

Call Management & Administration

  • Voicemail
  • IVR
  • Auto Attendant

Call Routing Types

  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
Altitude Features Details

Altitude Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

Altitude User Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Ease of Admin

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