In our comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite has 388 user reviews and 8x8 Contact Center has 7. The average star rating for Zendesk Suite is 4.50 while 8x8 Contact Center has an average rating of 4. Zendesk Suite has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
8x8 Contact Center vs. Zendesk Suite both offer a strong set of features and functionality including Campaign Types, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to 8x8 Contact Center's starting cost of $85/month.
Our comparison of 8x8 Contact Center vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, setup & support, quality of support, ease of admin. 8x8 Contact Center scores higher in ease of use, meets requirements, but Zendesk Suite has the best scores overall for system usability.
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