In our comparison of 3CLogic vs. CXone, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
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In our rating and review comparison of 3CLogic vs. CXone, 3CLogic has 8 user reviews and CXone has 33. The average star rating for 3CLogic is 4.5 while CXone has an average rating of 4.15. 3CLogic has more positive reviews than CXone. Comparing 3CLogic vs. CXone reviews, 3CLogic has stronger overall reviews.
3CLogic vs. CXone both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management System (CMS) Features, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of 3CLogic vs. CXone, CXone offers more of the most popular features and tools than 3CLogic.
In our pricing comparison of 3CLogic vs. CXone, CXone's pricing starts at 0/month and is more affordable compared to CXone's starting cost of 0/month.
Our comparison of 3CLogic vs. CXone shows that CXone scores higher in usability for meets requirements, learning curve, quality of support, ease of admin. 3CLogic scores higher in ease of use, setup & support, but CXone has the best scores overall for system usability.
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