In our comparison of 3CLogic vs. CallRail, CallRail is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
3CLogic has successfully addressed our main business challenge, which is the rapid implementation of new clients with both phone and ServiceNow case projects. With their support, we have been able to onboard new clients within a matter of days, and any necessary changes can be implemented swiftly, sometimes even within hours or minutes. This agility has greatly benefited our operations and allowed us to deliver prompt and efficient service.
Our long-standing partnership with 3CLogic as our primary phone provider has been excellent. The integration they offer with ServiceNow has proven to be invaluable. Their ability to adapt and grow alongside ServiceNow upgrades has allowed us to maintain a streamlined update process. We have also undertaken several custom projects to align with our clients' specific needs, and 3CLogic has consistently demonstrated responsiveness to our requests and requirements.
While 3CLogic has been reliable and efficient, having additional API options would be desirable to further enhance our integration capabilities.
3C Logic excels in keeping their customers and software up to date with the latest versions. As a result, we rarely encounter any problems, making it difficult to pinpoint specific issues.
3C Logic has been absolutely fantastic for our call center operations. We have extensively evaluated several competitors, and 3C Logic surpasses them all. The user-friendly format makes it easy for our representatives to learn and utilize. The provided analytics are unparalleled, delving deep into the details that contribute to improved business performance. Moreover, their customer support is incredible. They respond promptly, offer willing assistance, and follow up to ensure complete problem resolution.
As a cloud-based product, 3C Logic may experience occasional lag. However, we considered this factor when choosing their services, and the rare occurrence of downtime does not outweigh the benefits. In fact, 3C Logic's uptime surpasses that of our previous onsite system.
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
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In our rating and review comparison of 3CLogic vs. CallRail, CallRail has 9 user reviews and 3CLogic has 8. The average star rating for CallRail is 4.66 while 3CLogic has an average rating of 4.5. CallRail has more positive reviews than 3CLogic. Comparing 3CLogic vs. CallRail reviews, CallRail has stronger overall reviews.
3CLogic vs. CallRail both offer a strong set of features and functionality including Reporting & Analytics, Call Management & Administration, Call Routing Types, Language & Speech, Phone System Features, Supported Technologies, Supported Channels, Third-Party Integrations, Adobe, Integration Options, Compliance Accreditations, Customizable Items, Systems/Administrative, After-Sales Service, Reminders/Alerts, Limits. In our feature comparison of 3CLogic vs. CallRail, CallRail offers more of the most popular features and tools than 3CLogic.
In our pricing comparison of 3CLogic vs. CallRail, CallRail's pricing starts at Free/month and is more affordable compared to CallRail's starting cost of Free/month.
Our comparison of 3CLogic vs. CallRail shows that CallRail scores higher in usability for learning curve, quality of support. 3CLogic scores higher in ease of use, meets requirements, setup & support, ease of admin, but CallRail has the best scores overall for system usability.
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