How Phone Customization Can Improve Business Communication
Types of Business Phone Systems
There are many different types of phone systems that a business may have depending on the size of the business, specific business needs, and geographic location of the company. Phone Customization depends on the type of phone system a business implements. Landlines provide Plain Old Telephone Service (POTS), also referred to as the Public Switched Telephone Network (PSTN). This type of telephone system is the traditional wired solution. Wired landline solutions are great because they provide consistency, predictability, and good sound quality. However, it is no longer common for businesses to only have a POTS solution as they can be pretty costly. And, POTS solutions aren’t as feature-rich as other business phone systems.
The key to Phone Customization is finding the best solution for your business needs. Small businesses, in particular, have many different affordable Phone Customization options that are feature-rich and can be easily customized.
IP Telephone Systems (VoIP)
IP telephone systems are called Voice over Internet Protocol (VoIP) systems. VoIP systems use internet service to transmit calls using IP addresses. VoIP technology can interface with private telephone networks. Businesses may make external calls using a POTS line, and all other calls can be transmitted through the internet.
Some benefits of VoIP systems are:
- Lower Cost – VoIP systems are often less expensive than traditional ones.
- Flexibility – VoIP systems are often more flexible than traditional phone systems. For example, VoIP systems can be used to make and receive calls from anywhere worldwide.
- Scalability – VoIP systems can be easily scaled up or down to accommodate the changing needs of businesses.
- Enhanced Functionality – VoIP systems often have enhanced Phone Customization features such as call forwarding, caller ID, voicemail, and call waiting
Customize Your Phone System to Meet Business Needs
One way for phone customization is by tailoring the available features to meet specific business needs better. For example, a business that frequently makes international calls may want to consider a phone system that offers low international rates.
A company with multiple locations may need a phone system to route calls to the appropriate place easily. And a business that often has customers on hold may want to consider a phone customization system with music on hold capabilities. By customizing the features of your Phone Customization system, you can ensure that your business is getting the most out of its investment.
Another method for Phone Customization is by adding additional hardware or software to meet specific business needs better. For example, a business that relies heavily on customer support may want to consider adding a call center solution. A company that frequently has customers on hold may opt to add a Phone Customization to include a music-on-hold player. And a business with multiple locations may want to consider phone customization by adding an auto-attendant to route calls to the appropriate place. Adding additional hardware or software can further phone customization and use the phone system to meet your business’s needs better.
One phone system that is relatively popular among all-sized businesses is the Internet Protocol (IP) telephone system. IP telephone systems are called Voice over Internet Protocol (VoIP) systems. VoIP systems use internet service to transmit calls using IP addresses. VoIP technology can interface with private telephone networks. Businesses may make external calls using a POTS line, and all other calls can be transmitted through the internet.
Phone Customization Features and Configuration
All Phone Customization has different features and functionality. However, some general business phone system features include:
● Account codes
● Caller ID / Call Screening
● Call Logging
● Music On-Hold
Account codes enable employees to access phone lines for long-distance calls with four-digit codes. This Phone Customization feature can provide businesses with accounting information on all long-distance phone calls. Companies can configure account codes by employee ID, product groups, departments, or any way they like. Including this phone customization in your phone system can create more transparency on company VoIP system usage.
An automated attendant is a popular Phone Customization where a voice menu system that allows callers to choose which department or person they would like to speak with. This type of Phone Customization system is common in large businesses with many employees. Automated attendant phone customization can also be used to route calls to specific locations.
The automated attendant feature enables all incoming calls to be routed to their proper destination by the phone system. The automated attendant Phone Customization can be configured with a nighttime and daytime greeting. Once the automated attendant phone customization is configured, there is no human intervention required.
Call ID / Call Screening
Caller ID phone customization provides users with information on the calling party. With call screening, users may configure a list of phone numbers they opt to accept. All other numbers are rejected or automatically sent to voice mail with this Phone Customization.
Call logging Phone Customization enables users to keep a log of all phone calls. This feature can be configured based on a timespan. For example, users can opt to log all calls for the past two months only.
Music-on hold enables businesses to play music or messages while callers are on hold. Businesses may configure music-on-hold to play specific types of music and business-related ads. Music-on-hold phone customization is used as a marketing tool by some companies. It can also be used to inform callers of current promotions.
Choosing a Phone System
When choosing a phone customization plan for your business, it is essential to consider the needs of your business. Small businesses may opt for a VoIP system, while larger companies may need a more robust system with phone customization features such as an automated attendant. It is also essential to consider the budget of your business. Phone systems can range in price from a few hundred dollars to several thousand dollars.
Businesses should also consult with a phone customization system expert to ensure that the chosen system will meet the company’s needs. Phone Customization system experts can also provide businesses with installation and support services.