8 VoIP Tools that Benefit Mid-Sized Companies:
Enterprise Caliber Features That Spur Growth
Business adoption of VoIP solutions is growing quickly, making VoIP the new standard in business phone communications. VoIP can bring a mid-sized business immense benefits, such as cost-savings, mobility, productivity, and leading communication tools and capabilities for a price that fits nicely into your budget.
The tools and features offered by VoIP (and how you implement them into your business communications and growth strategies) can be instrumental in creating business benefits and driving growth. Here’s a closer look at some of our favorite enterprise-caliber VoIP tools for mid-sized businesses.
1. Call Routing
Call routing is an incredibly useful feature if you travel extensively for business, or work in various remote locations throughout the year. You can customize your VoIP settings so that your clients and customers can always be routed to you quickly when they call.
The system can recognize their number, and you can set up rules for where particular numbers should be routed, so even if a key client calls your main office line, the call will come directly to you no matter where you are.
2. Call Forwarding
Call forwarding is a great feature you can use to make sure that you can always receive important calls on your IP phone. You can direct your calls to your phone no matter where you are, and be reached on the same number that your clients and customers use to call you at the office.
Interactive Voice Response (IVR) is a great VoIP feature that can help your customers, clients, and partners navigate your phone system with a series of voice activated prompts and options. This is a great way to automate common customer needs such as payments, or ensure that your calls all get to the right person as quickly as possible, with all the pertinent information about who that caller is, and what they are searching for by calling your company.
The auto-attendant, or virtual receptionist, feature on VoIP is great to help assist customers, route calls quickly, and give your company instant clout. Meaning, your mid-sized company will look and feel like an enterprise when people call into your business.
This feature is highly customizable, so you can build unique workflows that will align well with your customer needs and frequently asked questions. It is also possible for customers to receive an email containing details that your customers may be looking for as they interact with the auto-attendant.
5. Call Recording and Monitoring
VoIP systems offer the option for call recording and monitoring, which can give you more flexibility in your collaborations, and also help improve the communication overall in your mid-sized company. You can record calls (voice and video) to capture important details or use as training materials in the future or use the recordings to bring key employees up to speed on a meeting they may have missed due to vacation or travels. With call monitoring, you can improve communication within your organization by keeping a close eye on how your support and sales teams are engaging with customers or clients.
6. Voicemail to Email Transcription
The voicemail to email transcription feature offered by VoIP systems is a great way to help you manage all your messages more efficiently by consolidating them into one location. With this feature, you can have voicemail messages sent to your email in text or mp3 format, so you can respond to your emails and return your calls without pulling messages from different communication mediums.
7. AI-Powered Language Translations
AI technology makes real-time language translation a possibility in your business communications, across a variety of collaboration mediums you use to connect and serve your customers each day. With this capability in place, your various communication modes (email, chat, and voice) will translate languages in real-time, which can be extremely useful in closing language barriers and serving international customers or collaborating with clients and partners around the world.
Call reporting is a great feature that you should use if you use a VoIP phone system in your contact center. You can pull reports on both system performance and call quality to make sure that your agents are delivering top quality care and that your VoIP phone service is suiting your needs well.
The call reporting tools available from VoIP providers can help you find areas of opportunity in your business and help you improve your service with ongoing call coaching and training as well.
Like what you just read? At Wheelhouse, we are passionate about all things software, and our specialty is connecting software buyers to an enterprise solution that perfectly matches their needs.
Please visit our Business VoIP software page for a complete list of all the solutions we have on offer.