First you need to decide whether you will use a hosted or an equipment-based solution. Hosted solutions are becoming extremely popular as you do not need to purchase new equipment, but many IT managers enjoy the control they retain with an in-house equipment-based solution.
- If your small business decides on an equipment-based solution you may need to purchase business VoIP phones and a router or switch. Medium-sized companies may need to implement a server for voicemail and another for call management.
- If you currently have PSTN business-grade phones in place it may be possible to integrate them into your solution.