In our comparison of Pipedrive vs. Zendesk Suite, Pipedrive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
General Comments: The system does everything for me. A great helper for me. Bravo!
A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.
Not many cons as such except that it is focused on B2B selling but can be adjusted easily.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
General comments: I would not recommend it. Other products in the market are offering much better results.
A great sales CRM. Visualization and automation are wonderful.
Pipedrive is somewhat buggy. Limited functions disappoint me a lot.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
General Comments: The system does everything for me. A great helper for me. Bravo!
A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.
Not many cons as such except that it is focused on B2B selling but can be adjusted easily.
General comments: I would not recommend it. Other products in the market are offering much better results.
A great sales CRM. Visualization and automation are wonderful.
Pipedrive is somewhat buggy. Limited functions disappoint me a lot.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Pipedrive vs. Zendesk Suite, Pipedrive has 57 user reviews and Zendesk Suite has 388. The average star rating for Pipedrive is 4.52 while Zendesk Suite has an average rating of 4.50. Pipedrive has more positive reviews than Zendesk Suite. Comparing Pipedrive vs. Zendesk Suite reviews, Pipedrive has stronger overall reviews.
Pipedrive vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Reporting & Analytics, Supported Channels, Conferencing Capabilities, Email Management, Cash Flow Management, Inventory Management, Customizable Items, Collaboration Tools, File Management, Supported File Formats, Signature Management, Reminders/Alerts, Systems/Administrative, Sync/Refresh, Project Management Features, Data Management, Data Migration, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of Pipedrive vs. Zendesk Suite, Pipedrive offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Pipedrive vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Pipedrive's starting cost of $9.9/month.
Our comparison of Pipedrive vs. Zendesk Suite shows that Pipedrive scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Zendesk Suite scores higher in ease of admin, but Pipedrive has the best scores overall for system usability.
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