In our comparison of Act! vs. Zendesk Suite, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Act! vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Act! has 140. The average star rating for Zendesk Suite is 4.50 while Act! has an average rating of 4.05. Zendesk Suite has more positive reviews than Act!. Comparing Act! vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Act! vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Call Management & Administration, Reporting & Analytics, Inventory Management, Customizable Items, Collaboration Tools, Workflow Automation, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Zendesk Suite, Act! offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Act! vs. Zendesk Suite, Act!'s pricing starts at $30/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Act! vs. Zendesk Suite shows that Act! scores higher in usability for ease of use, learning curve, quality of support. Zendesk Suite scores higher in meets requirements, setup & support, ease of admin, but Act! has the best scores overall for system usability.
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