In our comparison of Insightly vs. Zendesk Suite, Insightly is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
It is a great organizer that reminds you of what you need to do.
Contacting my links and clients, integration with Outlook, and a lot of opportunities are loved by me.
I wish their customer service gets better. Emails also need an update.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
My company was already using it so I used it too.
It is buggy, the user interface is old fashioned, poor customer support, very very expensive, and no tutorials or guides are available online.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
It is a great organizer that reminds you of what you need to do.
Contacting my links and clients, integration with Outlook, and a lot of opportunities are loved by me.
I wish their customer service gets better. Emails also need an update.
My company was already using it so I used it too.
It is buggy, the user interface is old fashioned, poor customer support, very very expensive, and no tutorials or guides are available online.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Insightly vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Insightly has 104. The average star rating for Zendesk Suite is 4.50 while Insightly has an average rating of 4.05. Zendesk Suite has more positive reviews than Insightly. Comparing Insightly vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Insightly vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Event Management, Reporting & Analytics, Supported Channels, Accounting Features, Customizable Items, Collaboration Tools, File Management, Project Management Features, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, After-Sales Service. In our feature comparison of Insightly vs. Zendesk Suite, Insightly offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Insightly vs. Zendesk Suite, Insightly's pricing starts at $29/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Insightly vs. Zendesk Suite shows that Insightly scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Zendesk Suite scores higher in ease of admin, but Insightly has the best scores overall for system usability.
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