Zendesk Sell Overview

What is Zendesk Sell?

Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.

Zendesk seamlessly collects all your business’s support requests in a precise list - whether e-mail, phone call, web form, chat or Facebook message.

Zendesk can easily integrate with your website with a little technical knowledge. It services are all online, and so no need to worry about installing software or maintain multiple servers.

Zendesk is provided solely as a SaaS solution. Your company pays a fixed, low price for each user. For the smallest package, this is only $1 per month per user. The service can be purchased with several other pricing plans, which differ in basic management capabilities.

Your benefits as a Zendesk users include:

Handle Support Requests with ease: All support requests automatically land in a clearly arranged list. From there you can answer questions directly, seek help from colleagues or give standard responses from the Help Center with just one click.
All customer data at a glance: With Zendesk, you can easily peruse the most important customer data with a glance.
Automation tools: Zendesk’s flexible automation tools enable organizations to enhance and streamline their customer service. Simple or repetitive tasks can be stored in the system and, if necessary, be automated.
Self-service: The self-service portal allows customers to gain access to solutions and community service. The portal supports more than 40 different languages.

Zendesk’s versatile integration with other leading CRM tools helps you focus all your organization’s support requests at one place. HighRise, SugarCRM, BatchBook, GetSatisfaction, NetSuite, Solve360, Zoho, Nutshell and many more integrate with Zendesk, making it possible to easily support the different marketing tasks of the organization.

Company:Zendesk

Categories:CRM

Platforms:

Links:App Store, Google Play

Zendesk Sell Recent Reviews

Raymond

Reviewed on 8 May 2024

Particularly effective when paired with Zendesk Support.

Zendesk Sell is impressive because of its easy interaction with Zendesk Support, which makes managing leads from WordPress and custom tools much more efficient. The tool's exceptional features, which greatly improve usability, include thorough overviews, a wide range of filtering choices, and intelligent list capabilities. Its adaptability, meanwhile, can cause difficulty in larger teams, requiring detailed documentation and clear communication. On the other hand, scalability may be hampered by restrictions like volume limits and capped bulk email choices. Zendesk Sell is incredibly helpful for individuals who use Zendesk Support because it allows for a great deal of customisation in terms of category management and sales pipeline definition. It efficiently unifies client information into a single, easily-accessible database, enables transparent lead-to-contact conversion, and makes it simple to separate leads from existing contacts.

Pros

Automatic integration with Zendesk Support, Easy linking of leads from Wordpress pages and self-constructed tools, Good overview and filter options, Smart lists for efficient management.

Cons

Restrictions and incomplete features in some areas like bulk email capabilities.

Charlie

Reviewed on 1 October 2023

Powerful and Seamless CRM Solution

It's a powerful tool for sales management, offering excellent features like task reminders and robust reporting structures. Adding business activities as notes is a breeze

Pros