37 reviews
WH Score

SugarCRM Overview

What is SugarCRM?

At SugarCRM, we enable companies to build extraordinary customer relationships by delivering the most innovative products and services to understand and engage with customers. 

Unlike traditional CRM solutions that focus on management and reporting, at SugarCRM, we put the individual user at the center of our CRM solution:
We’re eliminating the drudgery of endless data entry, with a CRM that’s intuitive, customizable and easy to use.

We enable people to do their job better by giving them the right information, when they need it, before they even ask.    

And we power individual-to-individual “i2i” connections between employees and customers, orchestrating complex interactions across the organization over the entire customer journey.

Company:SugarCRM Inc.

SugarCRM Recent Reviews

Reviewed on 11 September 2023

Mixed Experience

It falls short when it comes to flexibility and adaptability for broader uses. The challenges faced during the upgrade highlight the need for smoother transitions and better compatibility with existing setups.

  • Decent technical client service personnel.
  • Lack of flexibility
  • System updates are causing configuration issues
  • Inflexible pricing for small organizations
  • Being tied to a single partner
  • Limited intuitiveness and flexibility for uses beyond record-keeping.

Reviewed on 14 April 2023

SugarSell is good

We wanted to manage and track all sales leads in one place, and SugarSell CRM helped us do that. It has also automated our sales process and provided a good buying experience for our customers."

  • SugarSell CRM is a comprehensive CRM that provides sales teams with features to work productively
  • The Renewal Console feature helps us track all our recurring income, and data enrichment allows us to update missing details of our prospects.
  • There is no free trial for new users, which may make it challenging for those who want to try the product before deciding to purchase
  • There are also limited third-party integration options available.

SugarCRM Pricing

per user / per month
SugarCRM Pricing Details

SugarCRM Key Features

Customer Relationship Management (CRM) Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
Lead Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
Campaign Management
  • Campaign Orchestration
SugarCRM Features Details

SugarCRM Media


SugarCRM Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.6

SugarCRM Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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