SugarCRM
SugarCRM
34 reviews
WH Score
9.9

SugarCRM Reviews & Overview

What is SugarCRM?

At SugarCRM, we enable companies to build extraordinary customer relationships by delivering the most innovative products and services to understand and engage with customers. 

Unlike traditional CRM solutions that focus on management and reporting, at SugarCRM, we put the individual user at the center of our CRM solution:
We’re eliminating the drudgery of endless data entry, with a CRM that’s intuitive, customizable and easy to use.

We enable people to do their job better by giving them the right information, when they need it, before they even ask.    

And we power individual-to-individual “i2i” connections between employees and customers, orchestrating complex interactions across the organization over the entire customer journey.


Company:SugarCRM Inc.
Categories:CRM
Platforms:

SugarCRM Pricing


Sell
$49
per user / per month
SugarCRM Pricing Details

SugarCRM Key Features


Reporting & Analytics
  • Sentiment Analysis
  • CX Analytics
  • Dashboard
  • Forecasting
  • Service Analytics
  • Sales Analytics
  • Forecasting
  • Trend Indicators
  • Lead Scoring
Systems/Administrative
  • Centralized Console
  • Contact Management
  • Agent Console
Document Management
  • Contract Lifecycle Management
Customer Relationship Management (CRM)
  • Pipeline Management
  • Account Management
  • Case Management
  • Pipeline Management
  • Deal Management
Customizable Items
  • Fields
Limits
  • User Limit
  • Contact Limit
Project Management
  • Workflow Management
Free Resources/Discounts
  • Free Demo
Chat/IM Management
  • Chatbots
After-Sales Service
  • Self-Service Tools
Integration Options
  • APIs
Supported Channels
  • Email
  • Voice
  • Chat/IM
Lead Management
  • Lead Generation
Call Routing Types
  • Omnichannel Routing
Google Workspace
  • Gmail
SugarCRM Features Details

SugarCRM Media



Videos

SugarCRM Reviews


Pros & Cons Preview
  • Listing all my employees on my business page is easy with it.
  • A dated UI, tabs are poorly displayed.

SugarCRM has no reviews yet.

SugarCRM Usability Score

6.2
out of 10

The Average Usability score for the CRM category is 7.3

  • Ease of Use
    6.5
  • Meets Requirements
    7.8
  • Learning Curve
    6.8
  • Setup & Support
    9.4
  • Quality of Support
    8.8
  • Ease of Admin
    8
  • Pricing
    3.8

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