SugarCRM
SugarCRM
38 reviews
WH Score
8.7

SugarCRM Overview

What is SugarCRM?

At SugarCRM, we enable companies to build extraordinary customer relationships by delivering the most innovative products and services to understand and engage with customers. 

Unlike traditional CRM solutions that focus on management and reporting, at SugarCRM, we put the individual user at the center of our CRM solution:
We’re eliminating the drudgery of endless data entry, with a CRM that’s intuitive, customizable and easy to use.

We enable people to do their job better by giving them the right information, when they need it, before they even ask.    

And we power individual-to-individual “i2i” connections between employees and customers, orchestrating complex interactions across the organization over the entire customer journey.


SugarCRM Awards

2024
All Years
SugarCRM - Editors Choice 2024

Company:SugarCRM Inc.
Categories:CRM
Platforms:

SugarCRM Recent Reviews


P
Paul
Reviewed on 21 November 2023

Harnessing Workflow Customization

By utilizing mandatory rules set by the admin, Sugar allows for effective control over the sales team, ensuring consistency in naming conventions and provided information. This centralized control mechanism has been a key benefit in maintaining order and consistency.

Pros
  • We have successfully automated numerous processes within our organization
  • For instance, we utilize workflows to trigger alerts from Sales to our Contracts team, ensuring timely preparation of contracts for various opportunities
  • Sugar plays a pivotal role in automating communication processes, enhancing overall efficiency.
Cons
  • In scenarios where user input is limited, data reporting capabilities can be constrained

J
John
Reviewed on 11 September 2023

Mixed Experience

It falls short when it comes to flexibility and adaptability for broader uses. The challenges faced during the upgrade highlight the need for smoother transitions and better compatibility with existing setups.

Pros
  • Decent technical client service personnel.
Cons
  • Lack of flexibility
  • System updates are causing configuration issues
  • Inflexible pricing for small organizations
  • Being tied to a single partner
  • Limited intuitiveness and flexibility for uses beyond record-keeping.

SugarCRM Pricing


Sell
$49
per user / per month
SugarCRM Pricing Details

SugarCRM Key Features


Customer Management
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
  • Complaint/Feedback Management
Lead Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
Campaign Management
  • Campaign Orchestration
SugarCRM Features Details

SugarCRM Media


Videos

SugarCRM Wheelhouse Score

8.7
What is this?

The Average Wheelhouse score for the CRM category is 7.8

SugarCRM Scores

  • Ease of Use
    7.6
  • Meets Requirements
    7.9
  • Learning Curve
    8.1
  • Setup & Support
    9
  • Quality of Support
    8.6
  • Ease of Admin
    7.5

Best WH Scored SugarCRM Alternatives

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

The right software for your business

Get your personalized recommendations now.