46 reviews
WH Score

Talkdesk Overview

What is Talkdesk?

An End-to-End Solution for Delivering Great Customer Experiences   

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. 


We’ve removed the complexity from deploying, administering and using contact center solutions. Get started fast with an implementation that is done in weeks (even days) not months. Talkdesk is so intuitive agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements. 


Our open platform includes out-of-the-box integrations with 60+ CRM and other business systems plus the industry’s first contact center app store, AppConnect, with 1-click access to over 50 contact center productivity apps.


Talkdesk provides the scalability, reliability, call quality and security trusted by 1,800+ global businesses. Our microservices API-driven architecture and nine global data centers allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading MOS call quality and offers the industry’s first and only 100% uptime SLA.


We provide a platform that is flexible and adaptable to meet your evolving business needs with a high level of configuration done with “clicks not code” and we offer options for deeper customization when you need it.

AI Infused

AI and knowledge solutions, powered by Talkdesk iQ, reduce cost and drive smarter, more efficient interactions. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Company:Talkdesk, Inc
Categories:Contact Center

Talkdesk Recent Reviews

Reviewed on 25 October 2023

Efficient Work Calls with Talkdesk

Talkdesk has streamlined my work phone calls, offering simplicity and efficiency.

  • The setup process was remarkably straightforward, making it a breeze to get started.
  • Talkdesk requires the latest version to function correctly, and if you don't keep up with these updates, it can stop working.

Reviewed on 17 April 2023


Talk Desk has helped us to improve customer service and provide flexibility to our colleagues. We benefit from multiple status options to facilitate our needs and communicate effectively with our coworkers. When we step away from our desk, we can change our status to reflect it, and when we need to work on recording or sending information, we can change our status accordingly."

  • I appreciate the flexibility and the abundance of information that Talk Desk provides
  • The training process was straightforward, and the callbar app is very user-friendly, enabling us to easily search for phone numbers and transfer calls to coworkers
  • This makes it a great system for both our colleagues and customers
  • Moreover, logging in to the app is effortless; I have never encountered any issues with it.
  • One thing that I dislike is that it's not possible to change your status while the phone is ringing, which makes it difficult to switch to after-call work if the phone keeps ringing
  • It would be nice to have the option to change our status at all times instead of declining calls until the phone stops ringing
  • Another issue is that if the internet connection goes down, we lose our connection and calls, which is frustrating.

Talkdesk Pricing

CX Cloud Essentials
per user / per month
Talkdesk Pricing Details

Talkdesk Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Softphone
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Flip
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Predictive Dialing
  • Do Not Call (DNC) List
  • Call Flow
  • Call Scripting
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
Talkdesk Features Details

Talkdesk Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.8

Talkdesk Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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