Remote Monitoring and Management (RMM) Software

What is Remote Monitoring and Management (RMM)?

Remote Monitoring & Management (RMM) software provides IT teams and Managed Service Providers (MSPs) with the tools and capabilities needed to remotely monitor and manage their clients’ cloud and hybrid systems, infrastructure, assets, workstations, endpoints, and IoT smart devices. RMM software has been built to enable IT professionals and service providers manage client systems, without physically being on-site. 

RMM solutions enable proactive system monitoring, which allows organizations to identify system, network, or connectivity issues, and resolve them before there is a significant impact on daily operations. RMM capabilities are available as standalone solutions, but are often also part of network management platforms and IT Service Management (ITSM) solutions, to holistically manage and secure resources enterprise-wide.

Some of the key benefits provided by RMMs include:

  • Reduced IT and operation costs,
  • Improved identification and resolution of issues, with minimal impact on daily operations,
  • Streamlined IT operations with automated maintenance and fixes,
  • Improved data-driven goal setting with advanced reporting & analytics.

Key Features of RMM Software

  • Remote Access & Real-Time Monitoring: RMM software provides IT service providers with secure, remote access to clients’ systems so they can monitor system, network, asset, and device health in real-time.
  • Remote Desktop Sharing: RMM solutions support remote desktop sharing, enabling IT teams to access a client or employee’s desktop and view the issue in real time, to diagnose and resolve issues efficiently.
  • Patch Management: RMM software includes patch management tools to help IT teams remotely and automatically update systems with the newest upgrades and patches.
  • Alerting & Reporting: RMM systems provide customized alerting and reporting to notify IT teams of any issues as they occur, so teams can quickly resolve issues before they escalate. Alerting typically includes faults, alarms, and configuration deployment progress.
  • Automated Maintenance & Workflows: RMM tools help IT professionals work more efficiently and ensure system stability with automated maintenance, system updates, and security patches. RMM software also provides automated workflows to streamline cache cleanup, system reboots, and alert responses.
  • Activity Logs: RMM software provides complete activity logs to track actions, commands, and monitoring cycles to keep concise records of network, device and other infrastructure activities.
  • Centralized Dashboards: RMMs provide a centralized dashboard where IT professionals can monitor and manage systems, devices, and assets in one location.

Top 10 Remote Monitoring and Management (RMM) Providers

NinjaOne / GoTo Resolve / Pulseway / ServiceDesk Plus / N-central / VSA / Atera / Cisco Meraki / Citrix / Ivanti

WH Score
9.3
NinjaOne
35reviews
Starting Price:N/A
NinjaOne is a comprehensive Remote Monitoring and Management (RMM) platform designed to empower IT professionals and Managed Service Providers (MSPs) with efficient IT infrastructure management and monitoring capabilities. With a wide range of advanced features, NinjaOne simplifies the management of...
WH Score
9.2
GoTo Resolve
17reviews
Starting Price:$0 per user / per month
GoTo Resolve is the all-in-one IT Management solution that offers advanced tools for both proactive and reactive IT support needs. With GoToResolve, you can provide streamlined IT support with remote access, camera sharing, ticketing, and IT support tools from one simple to use platform. 
WH Score
8.9
Pulseway
38reviews
Starting Price:$22 per device / per month
Pulseway is a comprehensive cloud-based IT management and monitoring platform that simplifies IT infrastructure control. With its user-friendly interface, businesses and IT professionals can effortlessly manage servers, workstations, and networks from a centralized location. Pulseway's key capabilit...
WH Score
8.7
ServiceDesk Plus
30reviews
Starting Price:$10 per user / per month
ServiceDesk Plus is a comprehensive help desk software solution developed by ManageEngine, a division of Zoho Corporation. It is an IT Service Management (ITSM) software that helps organizations of all sizes manage their IT assets, incidents, problems, changes, and knowledge base. One of the key fea...
WH Score
8.5
N-central
12reviews
Starting Price:N/A
N-able provides a variety of different security solutions to help you fully protect your business, from server backups, remote IT management, and all-inclusive systems for managing and protecting your business devices and data.
WH Score
8.3
VSA
82reviews
Starting Price:N/A
VSA, also known as Virtual System Administrator, is a robust remote monitoring and management (RMM) software developed by Kaseya. Designed to empower IT professionals and managed service providers (MSPs), VSA offers a wide range of features to streamline IT operations, enhance productivity, and impr...
WH Score
7.9
Citrix
0reviews
Starting Price:N/A
Citrix is a cloud computing and virtualization company that provides secure networking, endpoint security, zero-trust access, and application, desktop, and server virtualization. Citrix helps companies protect sensitive business data, centralize and deliver critical applications, and create exceptio...
WH Score
7.9
Cisco Meraki
0reviews
Starting Price:N/A
Cisco Meraki is a network management and security platform that leverages intuitive technologies to secure data networks, streamline and optimize IT, and securely connect data, people, and devices in one centralized solution. Serving over 800,000 companies and over 15 million devices around the worl...
WH Score
7.9
Atera
0reviews
Starting Price:$149 per user / per month
Atera is an IT Management platform that helps companies secure, streamline, and automate their IT support infrastructure by combining Help Desk, Ticketing, and Remote Monitoring & Management (RMM) in one AI-powered system. Atera provides a user-friendly interface and allows IT professionals to e...
WH Score
7.9
Ivanti
12reviews
Starting Price:N/A
Ivanti offers various IT management products and technologies with its main focus on endpoint security and cloud computing. Headquartered in South Jordan Utah, Ivanti was formerly known by its founding name LANDesk which after several acquisitions was changed in 2017. It was established as an IT ass...
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