GoTo Resolve vs. Vision Help Desk: Which is Best?

GoTo Resolve vs. Vision Help Desk: Which is Best?

GoTo Resolve vs. Vision Help Desk Best Overall: GoTo Resolve

In our comparison of GoTo Resolve vs. Vision Help Desk, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

GoTo Resolve Quick Info
WH Score:
9.2
Pricing Score:
8.8
Feature Score:
9.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Vision Help Desk Quick Info
WH Score:
9.1
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

GoTo Resolve Pricing
Free
Free
per month
Standard
$57
per month
Premium
Contact Us
Remote Support
$40
per month
Vision Help Desk Pricing
Starter Help Desk
$12
per user / per month
Pro Help Desk
$20
per user / per month
Satellite Help Desk
$24
per user / per month
Pro Service Desk
$32
per user / per month
Enterprise Service Desk
$48
per user / per month

Features

GoTo Resolve Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing
Vision Help Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing

Pros & Cons

GoTo Resolve Pros & Cons
Pros
  • File transferring and third party device control.
Cons
  • None.
Vision Help Desk Pros & Cons
Pros
  • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Cons
  • The UI could be better
  • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Reviews

GoTo Resolve Reviews
Top Favorable Review
C
Christine
Reviewed on Jul 2, 2021

IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.

File transferring and third party device control

Have to download each time

Top Critical Review
V
Valerie
Reviewed on Jul 2, 2021

I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.

Easy to navigate, and mobile version

None

Vision Help Desk Reviews
Top Favorable Review
W
Wanda
Reviewed on Jul 2, 2021

So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.

The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.

Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.

Top Critical Review
G
Glenda
Reviewed on Jul 2, 2021

Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.

The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Alternatives

GoTo Resolve Alternatives
Vision Help Desk Alternatives
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GoTo Resolve vs. Vision Help Desk: Detailed Comparison

GoTo Resolve vs. Vision Help Desk Top Ratings & Reviews: Vision Help Desk

In our rating and review comparison of GoTo Resolve vs. Vision Help Desk, Vision Help Desk has 10 user reviews and GoTo Resolve has 17. The average star rating for Vision Help Desk is 4.4 while GoTo Resolve has an average rating of 4.11. Vision Help Desk has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. Vision Help Desk reviews, Vision Help Desk has stronger overall reviews.

GoTo Resolve vs. Vision Help Desk Best Features & Functionality: GoTo Resolve

GoTo Resolve vs. Vision Help Desk both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Supported Devices/Hardware, Document Management, Collaboration Tools, Appointments/Scheduling, Workflow Automation, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of GoTo Resolve vs. Vision Help Desk, GoTo Resolve offers more of the most popular features and tools than Vision Help Desk.

GoTo Resolve vs. Vision Help Desk Best Pricing: Vision Help Desk

In our pricing comparison of GoTo Resolve vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Vision Help Desk's starting cost of $12/month.

GoTo Resolve vs. Vision Help Desk Best Usability: Vision Help Desk

Our comparison of GoTo Resolve vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for meets requirements, setup & support. GoTo Resolve scores higher in ease of use, learning curve, quality of support, ease of admin, but Vision Help Desk has the best scores overall for system usability.

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