In our comparison of Enghouse Interactive vs. RingCentral Contact Center, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
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In our rating and review comparison of Enghouse Interactive vs. RingCentral Contact Center, RingCentral Contact Center has 27 user reviews and Enghouse Interactive has 17. The average star rating for RingCentral Contact Center is 4 while Enghouse Interactive has an average rating of 3.82. RingCentral Contact Center has more positive reviews than Enghouse Interactive. Comparing Enghouse Interactive vs. RingCentral Contact Center reviews, RingCentral Contact Center has stronger overall reviews.
Enghouse Interactive vs. RingCentral Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Content Management System (CMS) Features, Supported Technologies, After-Sales Service. In our feature comparison of Enghouse Interactive vs. RingCentral Contact Center, Enghouse Interactive offers more of the most popular features and tools than RingCentral Contact Center.
In our pricing comparison of Enghouse Interactive vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.
Our comparison of Enghouse Interactive vs. RingCentral Contact Center shows that RingCentral Contact Center scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Enghouse Interactive scores higher in learning curve, but RingCentral Contact Center has the best scores overall for system usability.
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