In our comparison of Enghouse Interactive vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
N/A
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Add suggested to comparison
In our rating and review comparison of Enghouse Interactive vs. VanillaSoft, VanillaSoft has 19 user reviews and Enghouse Interactive has 17. The average star rating for VanillaSoft is 4.84 while Enghouse Interactive has an average rating of 3.82. VanillaSoft has more positive reviews than Enghouse Interactive. Comparing Enghouse Interactive vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
Enghouse Interactive vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of Enghouse Interactive vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than Enghouse Interactive.
In our pricing comparison of Enghouse Interactive vs. VanillaSoft, VanillaSoft's pricing starts at 0/month and is more affordable compared to VanillaSoft's starting cost of 0/month.
Our comparison of Enghouse Interactive vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, quality of support. Enghouse Interactive scores higher in setup & support, ease of admin, but VanillaSoft has the best scores overall for system usability.
Get your personalized recommendations now.
