Cisco Webex vs. Zoom: Which is Best? - Wheelhouse

Cisco Webex vs. Zoom: Which is Best?

Cisco Webex vs. Zoom Best Overall: Zoom

In our comparison of Cisco Webex vs. Zoom, Zoom is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Cisco Webex Quick Info
WH Score:
8.4
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
7.7
Company Size:All Sizes
Platforms:
Zoom Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Cisco Webex Pricing
Price Range
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* Vendor does not share prices.

Zoom Pricing
Basic
Free
per host / per year
Pro
$149.9
per host / per year
Business
$199.9
per host / per year
Enterprise
Contact Us

Features

Cisco Webex Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Split Meeting Rooms
  • Screen Sharing
  • Group Chat
  • Inbound Calling
  • Outbound Calling
  • Three-Way Calling
  • IP PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
Zoom Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Split Meeting Rooms
  • Screen Sharing
  • Group Chat
  • Inbound Calling
  • Outbound Calling
  • Three-Way Calling
  • IP PBX
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold

Pros & Cons

Cisco Webex Pros & Cons
Pros
  • Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.
Cons
  • The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.
Zoom Pros & Cons
Pros
  • Joining a Zoom meeting is the easiest I have ever come across
  • Sharing the screen is very easy and we can also see who is participating in the meeting
  • The audio quality is.
Cons
  • Poor sound quality at times.

Reviews

Cisco Webex Reviews
Top Favorable Review
P
Pedro
Reviewed on Jul 2, 2021

I really love the feature that enables me to pass controls from one use to the next. I’m enjoying the experience of using it for nearly all my video calling and meetings. I highly support the use of this software.

Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.

The audio connections is at times problematic.

Top Critical Review
L
Louise
Reviewed on Jul 2, 2021

The ideal software with complete functionality.

The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.

Zoom Reviews
Top Favorable Review
J
John
Reviewed on Jul 2, 2021

Zoom has made it possible for us to have seamless virtual meetings with many of our external business partners and service providers.

Joining a Zoom meeting is the easiest I have ever come across. Sharing the screen is very easy and we can also see who is participating in the meeting. The audio quality is

Zoom provides perfect meetings. The audio connection is of utmost importance for any virtual meeting and Zoom provides the best quality audio. So, there are no complaints about it.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

This system has enabled us offer coaching in disparate places.

Has great audio and video quality capable for HD videos, links with all platforms and devices.

Poor sound quality at times.

Alternatives

Cisco Webex Alternatives
Zoom Alternatives
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Cisco Webex vs. Zoom: Detailed Comparison

Cisco Webex vs. Zoom Top Ratings & Reviews: Zoom

In our rating and review comparison of Cisco Webex vs. Zoom, Zoom has 526 user reviews and Cisco Webex has 334. The average star rating for Zoom is 4.64 while Cisco Webex has an average rating of 4.35. Zoom has more positive reviews than Cisco Webex. Comparing Cisco Webex vs. Zoom reviews, Zoom has stronger overall reviews.

Cisco Webex vs. Zoom Best Features & Functionality: Zoom

Cisco Webex vs. Zoom both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Recording , Collaboration Tools, Customizable Items, Language & Speech, Enhancements & Personalization, Systems/Administrative, Sync/Refresh, Cybersecurity Features, After-Sales Service, Limits. In our feature comparison of Cisco Webex vs. Zoom, Zoom offers more of the most popular features and tools than Cisco Webex.

Cisco Webex vs. Zoom Best Pricing: Zoom

In our pricing comparison of Cisco Webex vs. Zoom, Zoom's pricing starts at Free/month and is more affordable compared to Zoom's starting cost of Free/month.

Cisco Webex vs. Zoom Best Usability: Zoom

Our comparison of Cisco Webex vs. Zoom shows that Zoom scores higher in usability for learning curve, setup & support, quality of support, ease of admin. Cisco Webex scores higher in ease of use, meets requirements, but Zoom has the best scores overall for system usability.

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